CO-OP Contact Center – the contact center that never sleeps

With more than 400 employees, CO-OP Contact Center operates 24/7, handling nearly half a million live phone calls and 400,000+ interactive voice response (IVR) calls each month, while also underwriting around 12,000 loans monthly. To deliver the kind of world-class service experiences their members expect, more than 400 credit unions today contract with CO-OP Contact Center.