CO-OP Contact Center – the contact center that never sleeps
With more than 400 employees, CO-OP Contact Center operates 24/7, handling nearly half a million live phone calls and 400,000+ interactive voice response (IVR) calls each month, while also underwriting around 12,000 loans monthly. To deliver the kind of world-class service experiences their members expect, more than 400 credit unions today contract with CO-OP Contact Center.
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Contact Center Strategies that Build Member Trust
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GreenState CU Contact Center Case Study
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Co-op Contact Center Virtual Tour
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Co-op Contact Center Coastal CU Case Study
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