Contact Center Case Study - Coastal CU

October 29, 2019
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When It Comes to Member Service, Every Experience Counts
When It Comes to Member Service, Every Experience Counts

By Carrie Stapp, Vice President of Integrated Marketing and Commercialization for CO-OP Financial Services ...

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People, Preparation, Partnership: 3 Ways to Bolster Your Contact Center Strategy in 2021
People, Preparation, Partnership: 3 Ways to Bolster Your Contact Center Strategy in 2021

Credit union contact centers have had quite the year. As the front line for fielding and responding to memb...