Insight Vault

The official CO-OP Financial Services Blog

  • What a Durbin Repeal Would Mean for Credit Unions

    What a Durbin Repeal Would Mean for Credit Unions

    Lawmakers are preparing for a showdown in Washington over the Dodd-Frank Wall Street Reform and Consumer Protection Act.  And with a Republican-controlled Congress and White House, some of the...

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  • 5 Must-Reads: Digital Payments Are Changing the World!

    5 Must-Reads: Digital Payments Are Changing the World!

    How’s that for an ambitious headline? This week we found that digital payments are improving people’s financial lives around the world. The CFPB is looking for your input. APIs may… The post 5...

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  • Cards at 67 – Join Us for a Trip Down Memory Lane

    Cards at 67 – Join Us for a Trip Down Memory Lane

    It may seem like fintech is forcing unprecedented changes on the payments world today, but a look back in time reveals that cards – first credit, then debit – have… The post Cards at 67 – Join Us...

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  • Time to Give Fallbacks the Green Light – Here’s Why

    Time to Give Fallbacks the Green Light – Here’s Why

    When many credit union executives hear the term “fallback,” they automatically think fraud. However, more often than not, fallback transactions are legitimate. And they should be processed as...

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  • Prepare For Your Digital Transformation Journey

    Prepare For Your Digital Transformation Journey

    Rapid advances in digital technology are redefining our world. The combined effect of these technologies – mobile, cloud, artificial intelligence, sensors and analytics among others – is...

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  • Must-Reads: Mobile Wallets on Fire?

    Must-Reads: Mobile Wallets on Fire?

    That’s what we said. The latest MasterCard Digital Payments study found that social media is abuzz with talk about digital wallets – at least when new ways to pay are… The post Must-Reads: Mobile...

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  • Digital Transformation – How Digital Are You?

    Digital Transformation – How Digital Are You?

    Participate in the survey and receive a Full Digital Transformation Benchmark Research Report, a $500 value! Did you know: 96 percent of organizations see digital transformations as critical or...

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  • These 4 ATM Trends Should Be on Your Radar

    These 4 ATM Trends Should Be on Your Radar

    If you’re in charge of the ATM fleet at your credit union, you’ve had a very busy past few years, upgrading machines to comply with new regulatory and software mandates.… The post These 4 ATM...

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  • Zelle Is Giving Venmo a Run for Its Money – Will You?

    Zelle Is Giving Venmo a Run for Its Money – Will You?

    Will a new real-time, person-to-person payments network give Venmo a run for its money? This question was in the news recently, and though Early Warning’s new Zelle network isn’t the… The post...

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  • Must-Reads: Frictionless, but Is It Safe?

    Must-Reads: Frictionless, but Is It Safe?

    This week: five must-reads that cause us to pause and think about the dynamic between frictionless and safe. New technology is on the horizon that could help transform the payment… The post...

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  • FraudBuzz: Skims, Scams and the Flim-Flam Man

    FraudBuzz: Skims, Scams and the Flim-Flam Man

    We are continuing as a contemporary society to struggle with scams that involve some degree of social engineering. ID Theft is rampant and a continual theme for just about every… The post...

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  • Needs-Based Selling: 4 Tips for Your Credit Union

    Needs-Based Selling: 4 Tips for Your Credit Union

    As credit unions encourage members to conduct more routine transactions using self-service technology, branch employees are being asked to take on more of a sales role. While many tellers have…...

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  • A Second Opinion: How the Right Consultant Can Transform Your Card Portfolio

    A Second Opinion: How the Right Consultant Can Transform Your Card Portfolio

    As a credit union, the credit card is arguably your most important product. In fact, a TRK Advisors article published by Callahan & Associates reports that even a seemingly small… The post A...

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  • Use the town square retail trend to sell CU products and services

    Use the town square retail trend to sell CU products and services

    Retail’s newest trend – the town square – can help credit unions reinforce brand loyalty and sell products and services, especially as members increasingly use self-service technology to process...

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  • 5 Must-Reads: Shopping for a Better UX

    5 Must-Reads: Shopping for a Better UX

    Let’s go shopping! While mCommerce might seem just slightly out of a credit union’s purview, it reveals a great deal about how consumers want to transact. Find out what a… The post 5 Must-Reads:...

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  • Lessons Learned from 5 Years of Partnership

    Lessons Learned from 5 Years of Partnership

    By Shazia Manus, CEO of TMG, and Todd Clark, President/CEO of CO-OP Financial Services Strategic partnerships have the power to transform businesses in bold new ways. The partners we choose… The...

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  • Visit Us at GAC: Here’s what’s happening

    Visit Us at GAC: Here’s what’s happening

    Come see us at GAC to explore the Power of How for credit union growth. CO-OP believes that the answer to how credit unions can grow in today’s market lies… The post Visit Us at GAC: Here’s...

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  • Rewards with Local Cache – Why the Path to Cardholder Loyalty Starts on Main Street

    Rewards with Local Cache – Why the Path to Cardholder Loyalty Starts on Main Street

    As a credit union, you are community-minded and enjoy much tighter relationships with members than most banks have with their customers. While members are engaged by your friendly branch...

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  • 5 Must-Reads: Pardon Our Disruption

    5 Must-Reads: Pardon Our Disruption

    We live in disruptive times. How disruptive? This week we highlight an old school payments disrupter who met with disruption by a generation of fintech upstarts and may now be… The post 5...

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  • 7.5 Reasons to Attend THINK 17

    7.5 Reasons to Attend THINK 17

    Develop Your Digital Mindset and Transform Your Credit Union The financial services industry is being disrupted by highly agile, digital-centric companies and fresh startups, attacking the legacy...

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