5 Must-Reads This Week: New Year, New Priorities?

December 23, 2016 CO-OP Financial Services

Top 10 Strategic Priorities for Banking in 2017

The Financial Brand

More than 70 percent of financial institutions globally place “improving the customer experience” as one of their top three strategic priorities in 2017, according to a research study fielded by the Digital Banking Report. Can you guess which part of the customer experience 71 percent of respondents are looking to enhance?

 

Confronting the New Frontier of Digital Payments

PYMNTS

This year’s North America Consumer Digital Payments Survey from Accenture reveals that, while digital payments have revitalized the payments space, it will still take more for digital to truly put paper and plastic payments to rest. How far have we come in 2016 – and where are we headed next year?

 

How FIs Are “Repurposing” Technology in the Branch

Mobile Payments Today

At the Bank Customer Experience Summit this fall in Chicago, Aite Group Research Director Julie Conroy offered her viewpoint on consumer banking habits and preferences that are influencing – and being influenced by – new technologies, such as advanced self-service, video teller machines, mobile apps and more.

 

12 Essential Facts about the M-Commerce Revolution

Payment Eye

Here they are: twelve essential facts that all retailers should know about the m-commerce revolution and mobile payments going into 2017, plus key industry insights and data from a brand new Mobile Payments and Fraud 2016 Report.

 

The “Ultimate Bank Customer Experience”: Are We There Yet?

Mobile Payments Today

Hint: not yet. Still, this in-depth discussion with CarrieAnne Cormier, vice president of operations and strategy at $1.3 billion Avidia Bank is illuminating. She discusses the long term role of the ATM, cardless cash deployment and how financial institutions might offer personalized experiences via technology, regardless of demographic.

 

 

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