Call Centers Dial In AI To Fight Off Fraud

March 12, 2018

Challenged with rising customer expectations and security concerns contact centers around the space are turning to AI to better serve callers.

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Scammers Attaching Banking Password-Stealing Malware to MS Office Docs
Scammers Attaching Banking Password-Stealing Malware to MS Office Docs

A "Critical Alert" is issued after banking passwords are stolen through Microsoft Office accounts.

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Cash Use Rising In Developed, Emerging Markets | PYMNTS.com
Cash Use Rising In Developed, Emerging Markets | PYMNTS.com

Despite predictions that cash is going the way of the dodo bird, a new study by the Bank for International ...