Sometimes, computer programs seem too human for their own good

January 8, 2018

DIGITAL assistants such as Siri and Cortana are increasingly common on phones and computers. Most are designed to give their users the impression that a…

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B2B leaders "flying blind" as companies lose control over customer experience and put growth at risk: Study - SmartCompany
B2B leaders "flying blind" as companies lose control over customer experience and put growth at risk: Study - SmartCompany

Business-to-business (B2B) companies are losing control over the customer experience due to convoluted buyi...

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Why We Should Be Disagreeing More at Work
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Kieran Stone/Getty Images When I worked as a management consultant, I had a client that I thought of as dif...