Latest Insights
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Read DocumentOctober 2023 spending trends: Economy cools as rate hikes finally take hold
It seems the Fed’s aggressive campaign to raise borrowing rates is finally having its desired effect on the economy, with job gains slowing markedly in October and inflation continuing to ease.
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2:04Watch VideoVibe CU: Faster data access means better service
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Read More3 Holiday Spending Predictions: Online Shopping to Dominate a Busy Season
Despite an uncertain economic climate, retailers are preparing for an active holiday season highlighted by shoppers’ ongoing migration from in-store to online.
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Read DocumentWHITE PAPER Contact Center Strategies that Build Member Trust
That said, many members prefer talking to an agent when in need, making it equally important to understand and improve call or contact center service experiences.
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Read MoreCombatting Account Takeover Fraud Calls for Layered Approach
ATO fraud—defined as unauthorized parties gaining access to an individual’s account or profile to commit financial theft—is growing, and it’s manifesting in new and concerning ways.
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Read DocumentIVFCU Co-op Pay Network Case Study
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Read DocumentSeptember 2023 spending trends: Economic uncertainty leads to flat spending
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Read DocumentSound CU Co-op Contact Center Case Study
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1:00:03Watch VideoFueling financial performance through daily interactions
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1:01:09Watch VideoCredit union growth strategy Creating a strategic member-centric model to win the moments that matter
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57:31Watch VideoA layered, tech forward approach to fraud is critical to protect vulnerable member moments
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Read MoreMeet Our New CEO, Dean Michaels
Co-op Solutions’ more than 1,800 employees – dedicated to the success of credit unions – are led by Dean Michaels, who was promoted to President/CEO on September 18.
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Read MoreCredit Unions Well-positioned to Enter BNPL Market
Buy now, pay later (BNPL) is a major trend that recently emerged and grew exponentially during the pandemic, meeting consumers’ desire for greater convenience and flexibility in how they manage...
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Read DocumentAugust 2023 spending trends: Cooler days, and heads prevail
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1:19Watch VideoPlease Consider Holding CU4Kids Fundraiser
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Read MoreAFTs Offer New Opportunity—and Risks—for Credit Unions
Account funding transactions (AFTs) are growing in usage as consumers increasingly embrace digital payment services offered through PayPal, Venmo, Starbucks, Apple Pay and even Uber.
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Read DocumentVibe CU Co-op Springboard Case Study
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Read DocumentJuly 2023 spending trends: Entertainment and events draw members’ dollars
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Read MoreRedefining Financial Wellness for Your Members
According to research conducted by the Consumer Financial Protection Bureau (CFPB), more families had difficulty paying all their bills in 2022 than in 2021, and more than one in three households...
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Read MoreNow is the Time to Adapt to Changing Member Trust
The once-inextricable link between trust and long-term financial relationships may be fading. Co-op's VP of Integrated Marketing and Commercialization Carrie Stapp explores what credit unions can do
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