Latest Insights

  • October 2023 spending trends: Economy cools as rate hikes finally take hold

    October 2023 spending trends: Economy cools as rate hikes finally take hold

    It seems the Fed’s aggressive campaign to raise borrowing rates is finally having its desired effect on the economy, with job gains slowing markedly in October and inflation continuing to ease.

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  • Vibe CU: Faster data access means better service2:04

    Vibe CU: Faster data access means better service

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  • 3 Holiday Spending Predictions: Online Shopping to Dominate a Busy Season

    3 Holiday Spending Predictions: Online Shopping to Dominate a Busy Season

    Despite an uncertain economic climate, retailers are preparing for an active holiday season highlighted by shoppers’ ongoing migration from in-store to online.

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  • WHITE PAPER Contact Center Strategies that Build Member Trust

    WHITE PAPER Contact Center Strategies that Build Member Trust

    That said, many members prefer talking to an agent when in need, making it equally important to understand and improve call or contact center service experiences.

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  • Combatting Account Takeover Fraud Calls for Layered Approach

    Combatting Account Takeover Fraud Calls for Layered Approach

    ATO fraud—defined as unauthorized parties gaining access to an individual’s account or profile to commit financial theft—is growing, and it’s manifesting in new and concerning ways.

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  • IVFCU Co-op Pay Network Case Study

    IVFCU Co-op Pay Network Case Study

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  • September 2023 spending trends: Economic uncertainty leads to flat spending

    September 2023 spending trends: Economic uncertainty leads to flat spending

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  • Sound CU Co-op Contact Center Case Study

    Sound CU Co-op Contact Center Case Study

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  • Fueling financial performance through daily interactions1:00:03

    Fueling financial performance through daily interactions

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  • Credit union growth strategy Creating a strategic member-centric model to win the moments that matter1:01:09

    Credit union growth strategy Creating a strategic member-centric model to win the moments that matter

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  • A layered, tech forward approach to fraud is critical to protect vulnerable member moments57:31

    A layered, tech forward approach to fraud is critical to protect vulnerable member moments

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  • Meet Our New CEO, Dean Michaels

    Meet Our New CEO, Dean Michaels

    Co-op Solutions’ more than 1,800 employees – dedicated to the success of credit unions – are led by Dean Michaels, who was promoted to President/CEO on September 18.

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  • Credit Unions Well-positioned to Enter BNPL Market

    Credit Unions Well-positioned to Enter BNPL Market

    Buy now, pay later (BNPL) is a major trend that recently emerged and grew exponentially during the pandemic, meeting consumers’ desire for greater convenience and flexibility in how they manage...

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  • August 2023 spending trends: Cooler days, and heads prevail

    August 2023 spending trends: Cooler days, and heads prevail

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  • Please Consider Holding CU4Kids Fundraiser1:19

    Please Consider Holding CU4Kids Fundraiser

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  • AFTs Offer New Opportunity—and Risks—for Credit Unions

    AFTs Offer New Opportunity—and Risks—for Credit Unions

    Account funding transactions (AFTs) are growing in usage as consumers increasingly embrace digital payment services offered through PayPal, Venmo, Starbucks, Apple Pay and even Uber.

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  • Vibe CU Co-op Springboard Case Study

    Vibe CU Co-op Springboard Case Study

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  • July 2023 spending trends: Entertainment and events draw members’ dollars

    July 2023 spending trends: Entertainment and events draw members’ dollars

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  • Redefining Financial Wellness for Your Members

    Redefining Financial Wellness for Your Members

    According to research conducted by the Consumer Financial Protection Bureau (CFPB), more families had difficulty paying all their bills in 2022 than in 2021, and more than one in three households...

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  • Now is the Time to Adapt to Changing Member Trust

    Now is the Time to Adapt to Changing Member Trust

    The once-inextricable link between trust and long-term financial relationships may be fading. Co-op's VP of Integrated Marketing and Commercialization Carrie Stapp explores what credit unions can do

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