Latest Insights

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  • CO-OP Spending Trends April 2021

    CO-OP Spending Trends April 2021

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  • Payments are the Pathway to Relationship Primacy

    Payments are the Pathway to Relationship Primacy

    By Todd Clark, President and CEO, CO-OP Financial Services I talk to credit union CEOs almost every day. As we approach the other side of this pandemic many have accelerated… The original article...

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  • CO-OP PaymentsOutlook

    CO-OP PaymentsOutlook

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  • Time, Value and Money: 3 Drivers of a Modern Payments Platform

    Time, Value and Money: 3 Drivers of a Modern Payments Platform

    As credit unions evolve to serve their members’ changing financial needs, payments are increasingly taking a critical role in the center of the member relationship. Whereas in the past, “passive”…...

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  • Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Consumers’ comfort with digital payments and online shopping has grown since the beginning of the COVID-19 pandemic. According to Forbes, e-Commerce has experienced a 146% increase year-over-year....

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  • Contact Center Member Services Slipsheet

    Contact Center Member Services Slipsheet

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  • Contact Center Card Services Slipsheet

    Contact Center Card Services Slipsheet

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  • Contact Center Lending Servcices Slipsheet

    Contact Center Lending Servcices Slipsheet

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  • CO-OP Payment Trends March 2021

    CO-OP Payment Trends March 2021

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  • 3 Ways to Ensure CU Digital Experience Meets Members’ Expectations

    3 Ways to Ensure CU Digital Experience Meets Members’ Expectations

    Digital adoption among consumers has risen dramatically during COVID-19, spurring a rise in member expectations for what it means to bank digitally. While financial institutions continue to invest...

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  • World-Renowned Experts. Unmatched Insights. Rethink Everything During Our 4-Part THINK Virtual Series

    World-Renowned Experts. Unmatched Insights. Rethink Everything During Our 4-Part THINK Virtual Series

    There’s never been a more critical time to examine the credit union model. That’s why, once again, we’re bringing you a brand new THINK experience, transforming our industry-renowned in-person...

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  • How Red Rocks CU Saved 60% of the Fraud Budget With CO-OP Fraud Consultants

    How Red Rocks CU Saved 60% of the Fraud Budget With CO-OP Fraud Consultants

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  • CO-OP Spending Trends 02-01_02-28

    CO-OP Spending Trends 02-01_02-28

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  • OMNI Community CU Case Study

    OMNI Community CU Case Study

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  • Bridging the member experience gap through APIs

    Bridging the member experience gap through APIs

    By Pam Brodsack, SVP, Technology Delivery This article previously appeared in CU Insight Credit unions have a unique challenge and opportunity in front of them. As COVID-19 continues to...

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  • CO-OP Spending Trends 01-01_01-31

    CO-OP Spending Trends 01-01_01-31

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  • Digital Card Issuance Slipsheet

    Digital Card Issuance Slipsheet

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  • EMV Contactless Cards Considerations

    EMV Contactless Cards Considerations

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  • Becoming Your Members’ Primary Financial Relationship

    Becoming Your Members’ Primary Financial Relationship

    By Adrianna Adufutse, Director, Consultant Partnerships This article previously appeared in CU Insight It is every credit union’s goal to become the primary financial relationship for its members...

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  • Credit Unions: It’s Time to Rethink Everything

    Credit Unions: It’s Time to Rethink Everything

    As we enter the post-pandemic world, where traditional product-centric economic levers are under pressure, now is the time for credit unions to really rethink their business model – to one… The...

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