Latest Insights

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  • 4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    The holidays are the biggest time of year for consumer spending. Between Black Friday, Cyber Monday and Small Business Saturday, credit unions will see a huge spike in spending among… The...

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  • For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    #GivingTuesday is just around the corner, a global day of giving fueled by the power of social media and collaboration. Celebrated in the U.S. on the Tuesday following Thanksgiving,...

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  • 5 Fraud Trends to Watch During the Holidays

    5 Fraud Trends to Watch During the Holidays

    Holiday 2018 spending could reach $1 trillion, according to PWC research. While retailers and financial providers look at the number and see dollar signs, unfortunately so do fraudsters. Last...

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  • 4 Must-Reads: What Does Member Loyalty Look Like in the Digital Age?

    4 Must-Reads: What Does Member Loyalty Look Like in the Digital Age?

    Member loyalty has always been the promise and mission of the credit union movement. While this has traditionally been achieved through a mix of exceptional service, personalized attention and...

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  • 7 Payments and Technology Trends to Watch in 2019

    7 Payments and Technology Trends to Watch in 2019

    Change is happening at an unprecedented rate within payments. Part of that is fueled by emerging technologies, but a lot of it has to do with the shift in consumer… The original article 7...

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  • 6 Must-Reads: Are Small Businesses Your Next Big Opportunity?

    6 Must-Reads: Are Small Businesses Your Next Big Opportunity?

    According to the J.D. Power 2018 U.S. Small Business Banking Satisfaction Study, only 37% of small business banking customers say their bank appreciates their business and just 32% say their… The...

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  • CO-OP Yoobi Campaign Delivers Over 1,000 Backpacks and Supplies to Communities in Need

    CO-OP Yoobi Campaign Delivers Over 1,000 Backpacks and Supplies to Communities in Need

    The CO-OP Yoobi Backpack Bundle Drive completed its second successful year: 20+ credit unions nationwide delivered over 1,000 backpacks and financial literacy kits to schools and communities in...

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  • Missed Money20/20 last week? Here’s a quick recap on what credit unions should know

    Missed Money20/20 last week? Here’s a quick recap on what credit unions should know

    Last week, members of CO-OP’s leadership team traveled to the Money20/20 conference in Las Vegas to discover and discuss the latest trends shaping the future of money. It was a… The original...

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  • Optimizing Your Debit Portfolio: Q&A with Dr. Kathy Snider

    Optimizing Your Debit Portfolio: Q&A with Dr. Kathy Snider

    The U.S. debit card market accounts for approximately 70 billion transactions worth over $2 trillion in dollar value. Even as the payments industry undergoes rapid changes, debit remains the...

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  • 4 Must Reads: Has Digital Changed Marketing Forever?

    4 Must Reads: Has Digital Changed Marketing Forever?

    Marketing to your members and potential members in the age of omni-channel banking is becoming increasingly challenging for credit unions. Not only are you competing with hundreds of other...

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  • 5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    Next week is Money2020 and members of the CO-OP leadership team will be onsite to gather ideas and insight on innovation and the future of money and banking. Innovation isn’t… The original...

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  • Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    It is truly a great time to be a credit union. October 18th is International Credit Union (ICU) Day; In this 70th year of celebrating the global credit union movement… The original article...

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  • 5 Must-Reads: Helping Your Members Overcome Their Debt

    5 Must-Reads: Helping Your Members Overcome Their Debt

    Interest rates are up. Personal credit is exploding. In this environment of rising debt, there are pitfalls to be sure – but also new opportunities for credit unions.  As the… The original...

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  • The Results are In: How to Use Member Journey Data to Drive Growth & Retention

    The Results are In: How to Use Member Journey Data to Drive Growth & Retention

    There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they… The original...

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  • National Cyber Security Awareness Month: Stronger Security Begins with Us

    National Cyber Security Awareness Month: Stronger Security Begins with Us

    By John Buzzard, Industry Fraud Specialist for CO-OP October is “National Cyber Security Awareness Month” (NCSAM) and to honor the spirit of awareness and education I recently sat down with… The...

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  • How Did You Celebrate Customer Service Appreciation Week?

    How Did You Celebrate Customer Service Appreciation Week?

    Last week was Customer Service Appreciation Week, a time to not only reflect on what it means to provide excellent member service but also to shine a light on the employees… The original article...

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  • José Andrés and Seth Godin Will Headline THINK 19

    José Andrés and Seth Godin Will Headline THINK 19

    The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change… The original article...

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  • 5 Must-Reads: Using AI to Build Better Member Connections

    5 Must-Reads: Using AI to Build Better Member Connections

    Not only is artificial intelligence (AI) in its many forms going to be part of your future: It’s already being deployed at a surprising pace throughout financial services. 76 percent… The...

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  • Are you Empowering Your Members in the Fight Against Fraud?

    Are you Empowering Your Members in the Fight Against Fraud?

    Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as… The...

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  • 5 Must-Reads: Time to Upgrade Your Payments Experience?

    5 Must-Reads: Time to Upgrade Your Payments Experience?

    Thinking of payments as “experiences” is relatively new. Five years ago, no one would have thought of handing a card to a retail cashier as paradigm-shattering – or memorable in… The original...

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