Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • Helping Your Members Through the Crisis with Credit Line Increases

    Helping Your Members Through the Crisis with Credit Line Increases

    By Tom Church-Adams, SVP, Pay Products The pandemic has impacted American financial consumers in painful and unexpected ways. As COVID-19 continues to spread across the country with no end in…...

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  • We’re All in This Together: Financial Wellness is a Universal Need

    We’re All in This Together: Financial Wellness is a Universal Need

    By Todd Clark, President/CEO This article previously appeared on CUInsight.com An April survey released by the National Endowment for Financial Education found that 88 percent of Americans –...

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  • DECK: Virtual Roadshow “Opportunity Knocks: Payments New Normal in the Mountain West Region”

    DECK: Virtual Roadshow “Opportunity Knocks: Payments New Normal in the Mountain West Region”

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  • Cybersecurity for a Remote Workforce: How to Protect Your CU Against COVID Threats

    Cybersecurity for a Remote Workforce: How to Protect Your CU Against COVID Threats

    Cyberattacks hit the news again this week as Twitter suffered a massive hack aimed at some of the country’s most recognized and wealthiest figures, including Jeff Bezos, Kanye West and… The...

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  • Strategic THINKing in the COVID-19 Era – Two Virtual Events to Help You Build a Growth-Mindset

    Strategic THINKing in the COVID-19 Era – Two Virtual Events to Help You Build a Growth-Mindset

    While life in the era of COVID-19 continues to change by the week, credit unions must be prepared to meet their members’ needs now and next. That is why CO-OP… The original article Strategic...

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  • Transforming Credit Union Operations for an Uncertain Future

    Transforming Credit Union Operations for an Uncertain Future

    The ongoing COVID-19 crisis is placing enormous pressure on credit union operations. Members are facing historic job losses and economic hardship, just as the low interest rate environment is...

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  • The Case for One-Time Passcodes: Is Your Digital Wallet Offering Maximized?

    The Case for One-Time Passcodes: Is Your Digital Wallet Offering Maximized?

    Spurred by health concerns and the rapid shift from brick-and-mortar to online shopping, digital wallet usage has surged in the time of COVID-19. As of May, the payment card portfolios… The...

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  • 3 Members, 3 Financial Outcomes: How COVID-19 is Impacting Members Differently

    3 Members, 3 Financial Outcomes: How COVID-19 is Impacting Members Differently

    By Bruce Dragt, Chief Product Officer This article previously appeared on CUinsight.com While not a single one of us has been insulated from the effects of COVID-19, the financial impact… The...

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  • Celebrating Pride Month

    Celebrating Pride Month

    June marks the 50th anniversary of Pride Month, a time to celebrate the LGBTQ+ members within our communities and to commit to creating a more diverse, inclusive and tolerant society.… The...

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  • Power Lunch

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  • 5 Quick Takeaways from THINK Virtual Power Lunch: “Navigating COVID-19 Payments Trends”

    5 Quick Takeaways from THINK Virtual Power Lunch: “Navigating COVID-19 Payments Trends”

    At last week’s THINK Virtual Power Lunch, experts from CO-OP and Accenture dove deep into the current state of payments and how it may change over the coming months as… The original article 5...

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  • VIRTUAL EVENT REPLAY: Navigating COVID-19 Payments Trends59:27

    VIRTUAL EVENT REPLAY: Navigating COVID-19 Payments Trends

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  • WHITE PAPER: The Payments Playbook For CEOs

    WHITE PAPER: The Payments Playbook For CEOs

    CO-OP's latest premium content piece, designed to provide you with everything you need to understand payments today.

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  • CO-OP Statement About Racial Injustice

    CO-OP Statement About Racial Injustice

    People helping people is the mission of the credit union movement. As a company built by, created for, and in service to all credit unions, we embody this mission. Against… The original article...

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  • How 11 Industry-Leading Credit Unions Have Responded to COVID-19

    How 11 Industry-Leading Credit Unions Have Responded to COVID-19

    Leading a credit union – or any organization – has perhaps never been more difficult than with the onset of the COVID-19 pandemic. And, in the case of credit unions,… The original article How 11...

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  • Fraudulent Unemployment Claims are on the Rise – Here’s How to Protect Your CU

    Fraudulent Unemployment Claims are on the Rise – Here’s How to Protect Your CU

    With new unemployment claims reaching an estimated 40 million through the first 10 weeks of the COVID-19 crisis, a sophisticated criminal ring has targeted overwhelmed state unemployment programs...

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  • 4 Member Lifestyle Changes to Leverage During and Post-COVID-19

    4 Member Lifestyle Changes to Leverage During and Post-COVID-19

    As daily life under COVID-19 continues to change, credit unions should prepare for long-term changes to member behavior. With members taking to new banking channels and adjusting their spending...

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  • What is the “Curbside Delivery” Model for Credit Unions?

    What is the “Curbside Delivery” Model for Credit Unions?

    This article previously appeared on CUInsight.com By Dr. Kathy Snider, Group Owner Engage Products Since much of the country shut down to minimize the spread of COVID-19, businesses of all… The...

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  • Two Credit Unions Demonstrate the Power of Shared Branching Amid COVID-19

    Two Credit Unions Demonstrate the Power of Shared Branching Amid COVID-19

    While members have been confined to their homes over the last several weeks, many still want and need convenient access to in-branch and ATM services. And while many credit unions… The original...

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  • Lifting Up Employees: CO-OP Forms New Diversity, Equity and Inclusion Council

    Lifting Up Employees: CO-OP Forms New Diversity, Equity and Inclusion Council

    As companies grapple with how to maintain their culture while supporting their employees (many of whom are now working remotely) during COVID-19, now may be the right time to consider… The...

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