Latest Insights

  • Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Consumers’ comfort with digital payments and online shopping has grown since the beginning of the COVID-19 pandemic. According to Forbes, e-Commerce has experienced a 146% increase year-over-year....

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  • To Sell or Not to Sell Your Card Portfolio, That Is the Question

    To Sell or Not to Sell Your Card Portfolio, That Is the Question

    Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by...

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  • CO-OP-Payment-Trends_June-2021

    CO-OP-Payment-Trends_June-2021

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  • Driving engagement and loyalty with digital card issuance

    Driving engagement and loyalty with digital card issuance

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  • Leveraging digital card issuance to put members at ease

    Leveraging digital card issuance to put members at ease

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  • Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    By Beth Phillips, CO-OP Director of Strategic Portfolio Growth and John Patton, CO-OP Senior Payments Advisor  As warmer weather sweeps across the country and it appears that a return to...

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  • Digital Technology Won’t Replace the Member Relationship

    Digital Technology Won’t Replace the Member Relationship

    But it will enhance your member interactions, enabling more personalized, meaningful experiences.  Although member interactions are becoming increasingly digital, that doesn’t...

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  • CO-OP-Payment-Trends_May-2021

    CO-OP-Payment-Trends_May-2021

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  • 40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    A long-standing CO-OP Financial Services employee reflects on the company’s growth, evolution, and innovations for credit unions over the years.

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  • Spokane Teachers CU DCI

    Spokane Teachers CU DCI

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  • Happy Pride Month!

    Happy Pride Month!

    June is Pride Month, and while Pride celebrations may look a little different for some this year, the message remains the same. The reason we celebrate Pride is to demonstrate… The original...

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  • CO-OP Spending Trends April 2021

    CO-OP Spending Trends April 2021

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  • Payments are the Pathway to Relationship Primacy

    Payments are the Pathway to Relationship Primacy

    By Todd Clark, President and CEO, CO-OP Financial Services I talk to credit union CEOs almost every day. As we approach the other side of this pandemic many have accelerated… The original article...

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  • CO-OP PaymentsOutlook

    CO-OP PaymentsOutlook

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  • Time, Value and Money: 3 Drivers of a Modern Payments Platform

    Time, Value and Money: 3 Drivers of a Modern Payments Platform

    As credit unions evolve to serve their members’ changing financial needs, payments are increasingly taking a critical role in the center of the member relationship. Whereas in the past, “passive”…...

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  • Contact Center Member Services Slipsheet

    Contact Center Member Services Slipsheet

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  • Contact Center Card Services Slipsheet

    Contact Center Card Services Slipsheet

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  • Contact Center Lending Servcices Slipsheet

    Contact Center Lending Servcices Slipsheet

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  • CO-OP Payment Trends March 2021

    CO-OP Payment Trends March 2021

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  • 3 Ways to Ensure CU Digital Experience Meets Members’ Expectations

    3 Ways to Ensure CU Digital Experience Meets Members’ Expectations

    Digital adoption among consumers has risen dramatically during COVID-19, spurring a rise in member expectations for what it means to bank digitally. While financial institutions continue to invest...

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