Latest Insights
Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.
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Read More5 Must-Reads: Helping Your Members Overcome Their Debt
Interest rates are up. Personal credit is exploding. In this environment of rising debt, there are pitfalls to be sure – but also new opportunities for credit unions. As the… The original...
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Read MoreThe Results are In: How to Use Member Journey Data to Drive Growth & Retention
There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they… The original...
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Read MoreNational Cyber Security Awareness Month: Stronger Security Begins with Us
By John Buzzard, Industry Fraud Specialist for CO-OP October is “National Cyber Security Awareness Month” (NCSAM) and to honor the spirit of awareness and education I recently sat down with… The...
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Read MoreHow Did You Celebrate Customer Service Appreciation Week?
Last week was Customer Service Appreciation Week, a time to not only reflect on what it means to provide excellent member service but also to shine a light on the employees… The original article...
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Read MoreJosé Andrés and Seth Godin Will Headline THINK 19
The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change… The original article...
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Read More5 Must-Reads: Using AI to Build Better Member Connections
Not only is artificial intelligence (AI) in its many forms going to be part of your future: It’s already being deployed at a surprising pace throughout financial services. 76 percent… The...
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Read MoreAre you Empowering Your Members in the Fight Against Fraud?
Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as… The...
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Read More5 Must-Reads: Time to Upgrade Your Payments Experience?
Thinking of payments as “experiences” is relatively new. Five years ago, no one would have thought of handing a card to a retail cashier as paradigm-shattering – or memorable in… The original...
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Read MoreHow Eagle Community CU Harnessed the Power of Social Media for Good
Eagle Community Credit Union decided to participate in the CO-OP Financial Services-Yoobi 2018 National Back-to-School Backpack Drive to give back to their community – but discovered they also...
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Read MoreCO-OP Roadshows Chart the Progress of Credit Union Digital Transformation
THINK 18 marked the official start of the “Race to Excellence” and the acceleration of the credit union movement through digital transformation. Since that time, credit unions have been making…...
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Read More5 Must-Reads: One Year after Equifax, Cybersecurity Steps Up
A year has passed since the infamous Equifax breach led to 140 million Americans having their financial information stolen by hackers. In 2017 financial services firms fell victim to 3… The...
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Read MorePlan Ahead: 5 Tips to Prep for a Natural Disaster
September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural… The original...
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Read More5 Must-Reads: Fraudsters Have Improved – Have We?
There’s no question about it: Fraudsters are getting better. They’re faster, more resourceful and they are using better technology. Think back five or ten years at how fraud used to… The original...
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Read More4 Must-Reads: Is that Change in Your Wallet?
Mobile wallets, mobile payments and the security they require were all in the news this week, which is a welcome development. Growth in mobile payments may be global, but it… The original article...
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Read MoreSchool’s In! Join the Yoobi Backpack Bundle Drive by September 1st
There is still time to help students in need gear up for a new school year through the Yoobi Back to School Backpack Bundle Drive. CO-OP and Yoobi are partnering… The original article School’s...
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Read More5 Must-Reads: Digital Disruption Won’t Wait for You
A story from outside the credit union/payments industry captured our attention this week. Wired editor (and THINK 18 alum) Nick Thompson’s interview with Mario Schlosser, cofounder of Oscar...
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Read More5 Must Reads: The ROI On Financial Wellness
This week had us thinking about all the ways credit unions improve lives in their communities – especially as California’s raging wildfires prompted Patelco Credit Union, Members 1st Credit...
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Read MoreCOOPER Fraud Analyzer Launches into Pilot Testing
Like the consumers they target, fraudsters are becoming more digitally-savvy – and this dynamic is creating new security challenges for financial institutions everywhere. Fraudsters are now...
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Read More7 Summer Fraud Scams to Avoid All Year Long
By John Buzzard, Industry Fraud Specialist for CO-OP This article previously appeared on CUInsight According to a recent Nilson report, global card fraud will reach $43.8 billion this year. While…...
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Read More5 MUST-READS: Are Faster Payments Picking Up Speed?
With payments being vital to achieving top-of-wall status, it’s not surprising that P2P and real-time payments are increasingly gaining marketshare. Just recently, Early Warning’s Zelle app...
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