Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • How To Create UX Personas3:01

    How To Create UX Personas

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  • Pit stop 1950 vs 20130:58

    Pit stop 1950 vs 2013

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  • Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,”… The original...

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  • 5 Must-Reads: What to Make of Facebook’s Libra Announcement

    5 Must-Reads: What to Make of Facebook’s Libra Announcement

    Earlier this week Facebook unveiled its plans to launch a new blockchain-based payments network called “Libra.” The announcement came after a lot of speculation over whether Facebook would be...

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  • OPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS

    OPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS

    Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…...

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  • Members & Service: Building Trust in a Digital-First World

    Members & Service: Building Trust in a Digital-First World

    By Dr. Kathy Snider, Group Owner, Engage Products Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit… The original article...

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  • THINK 19 Recap: Opportunity is Everywhere

    THINK 19 Recap: Opportunity is Everywhere

    Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we… The original...

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  • Your ATMs are Dispensing Miracles #ATMS4CMN

    Your ATMs are Dispensing Miracles #ATMS4CMN

    Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…...

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  • Strengthening Our Vision of an Advanced Digital Ecosystem

    Strengthening Our Vision of an Advanced Digital Ecosystem

    by Bruce Dragt, Chief Product Officer My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in… The original article...

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  • CO-OP Financial Services3:55

    CO-OP Financial Services

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  • CO-OP Contact Center - The Contact Center That Never Sleeps3:22

    CO-OP Contact Center - The Contact Center That Never Sleeps

    CO-OP Contact Center enables Coastal FCU to offer superior service to their members, anytime, anywhere and on any channel.

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  • Minding Your PAU: How 3 Key Metrics Drive Payments Growth

    Minding Your PAU: How 3 Key Metrics Drive Payments Growth

    Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI)...

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  • The Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers

    The Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers

    A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute… The original article The...

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  • Is it Time to Upgrade Your ATM Experience?

    Is it Time to Upgrade Your ATM Experience?

    Nearly a third of Americans visit the ATM at least once a week. Even after 50 years, ATMs continue to be an important self-service interaction between credit unions and members… The original...

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  • With Change Comes Opportunity

    With Change Comes Opportunity

    By Todd Clark, President/CEO Having just returned from CUNA’s GAC, I’m feeling energized and excited about the opportunities ahead for the credit union movement. The numbers speak for themselves....

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  • Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Today is International Women’s Day, a time to celebrate women’s achievements and this year’s theme #BalanceforBetter is aimed at raising awareness against bias. What does it mean to forge a… The...

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  • Putting Digital Partnership on Display at GAC 2019

    Putting Digital Partnership on Display at GAC 2019

    Next week 5,600 credit union professionals will converge at the CUNA GAC conference in Washington D.C. – an important event for our industry. While the movement is enjoying record levels… The...

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  • What are Chargebacks Costing You?

    What are Chargebacks Costing You?

    Every year, issuers and merchants deal with close to $31 billion in chargebacks and fraud disputes. But the real costs are actually much greater. Card chargebacks have become a growing… The...

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  • Join the New Class of THINK Crashers at THINK 19!

    Join the New Class of THINK Crashers at THINK 19!

    For the second year in a row, CO-OP and Filene are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving… The...

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  • COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    There’s no question that fighting fraud has become a top priority for credit unions. The problem is that most fraud mitigation tools and strategies are simply not evolving at the… The original...

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