Latest Insights

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  • 5 Must-Reads: Time to Upgrade Your Payments Experience?

    5 Must-Reads: Time to Upgrade Your Payments Experience?

    Thinking of payments as “experiences” is relatively new. Five years ago, no one would have thought of handing a card to a retail cashier as paradigm-shattering – or memorable in… The original...

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  • How Eagle Community CU Harnessed the Power of Social Media for Good

    How Eagle Community CU Harnessed the Power of Social Media for Good

    Eagle Community Credit Union decided to participate in the CO-OP Financial Services-Yoobi 2018 National Back-to-School Backpack Drive to give back to their community – but discovered they also...

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  • CO-OP Roadshows Chart the Progress of Credit Union Digital Transformation

    CO-OP Roadshows Chart the Progress of Credit Union Digital Transformation

    THINK 18 marked the official start of the “Race to Excellence” and the acceleration of the credit union movement through digital transformation. Since that time, credit unions have been making…...

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  • 5 Must-Reads: One Year after Equifax, Cybersecurity Steps Up

    5 Must-Reads: One Year after Equifax, Cybersecurity Steps Up

    A year has passed since the infamous Equifax breach led to 140 million Americans having their financial information stolen by hackers. In 2017 financial services firms fell victim to 3… The...

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  • Plan Ahead: 5 Tips to Prep for a Natural Disaster

    Plan Ahead: 5 Tips to Prep for a Natural Disaster

    September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural… The original...

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  • 5 Must-Reads: Fraudsters Have Improved – Have We?

    5 Must-Reads: Fraudsters Have Improved – Have We?

    There’s no question about it: Fraudsters are getting better. They’re faster, more resourceful and they are using better technology. Think back five or ten years at how fraud used to… The original...

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  • 4 Must-Reads: Is that Change in Your Wallet?

    4 Must-Reads: Is that Change in Your Wallet?

    Mobile wallets, mobile payments and the security they require were all in the news this week, which is a welcome development. Growth in mobile payments may be global, but it… The original article...

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  • School’s In! Join the Yoobi Backpack Bundle Drive by September 1st

    School’s In! Join the Yoobi Backpack Bundle Drive by September 1st

    There is still time to help students in need gear up for a new school year through the Yoobi Back to School Backpack Bundle Drive. CO-OP and Yoobi are partnering… The original article School’s...

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  • 5 Must-Reads: Digital Disruption Won’t Wait for You

    5 Must-Reads: Digital Disruption Won’t Wait for You

    A story from outside the credit union/payments industry captured our attention this week. Wired editor (and THINK 18 alum) Nick Thompson’s interview with Mario Schlosser, cofounder of Oscar...

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  • 5 Must Reads: The ROI On Financial Wellness

    5 Must Reads: The ROI On Financial Wellness

    This week had us thinking about all the ways credit unions improve lives in their communities – especially as California’s raging wildfires prompted Patelco Credit Union, Members 1st Credit...

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  • COOPER Fraud Analyzer Launches into Pilot Testing

    COOPER Fraud Analyzer Launches into Pilot Testing

    Like the consumers they target, fraudsters are becoming more digitally-savvy – and this dynamic is creating new security challenges for financial institutions everywhere. Fraudsters are now...

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  • 7 Summer Fraud Scams to Avoid All Year Long

    7 Summer Fraud Scams to Avoid All Year Long

    By John Buzzard, Industry Fraud Specialist for CO-OP This article previously appeared on CUInsight According to a recent Nilson report, global card fraud will reach $43.8 billion this year. While…...

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  • 5 MUST-READS: Are Faster Payments Picking Up Speed?

    5 MUST-READS: Are Faster Payments Picking Up Speed?

    With payments being vital to achieving top-of-wall status, it’s not surprising that P2P and real-time payments are increasingly gaining marketshare. Just recently, Early Warning’s Zelle app...

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  • California Credit Unions Help Fire-Ravaged Communities

    California Credit Unions Help Fire-Ravaged Communities

      As one of California’s worst-ever wildfires rages on, communities are united in their efforts to save lives, homes and businesses.  And, in keeping with their mission of “people helping… The...

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  • Credit Unions Win Big on Amazon Prime Day – Especially Goldenwest CU

    Credit Unions Win Big on Amazon Prime Day – Especially Goldenwest CU

    “If we’re not paying close attention to everything our competition is doing, they’ll take us over.” That’s the mindset Louise Hilliard applies every day at Goldenwest Credit Union. And it’s… The...

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  • 5 Must-Reads: Skimming, Shimming and the Pursuit of Card Security

    5 Must-Reads: Skimming, Shimming and the Pursuit of Card Security

    With card skimming, shimming and jackpotting on the rise, there seems to be no shortage of ways for fraudsters to rip off credit union members. Fraud is most rampant in… The original article 5...

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  • In a Digitally-Transformed World, Partnerships Count

    In a Digitally-Transformed World, Partnerships Count

    According to a recent CO-OP study, the vast majority of credit unions – a full 88 percent – view digital transformation as “extremely” or “quite” important. Even so, nearly half… The original...

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  • 5 Must-Reads: Will Regulations Open New Doors?

    5 Must-Reads: Will Regulations Open New Doors?

    From the rollback of Dodd Frank earlier this year to the advent of open banking in the EU and the evolving prospect of taking on cannabis-related businesses as clients, new… The original article...

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  • Introducing Cardless Cash Access for ATMs

    Introducing Cardless Cash Access for ATMs

    The average U.S. adult carries the equivalent of a super computer along with him or her every day. The smart phone, with its exponential power, highly attuned sensors and lightning-fast… The...

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  • 5 Must-Reads: What Keeps Your Members Satisfied?

    5 Must-Reads: What Keeps Your Members Satisfied?

    Are your members happy? In this era of data, predictive analytics and experiential marketing, this question can sometimes seem strangely unquantifiable. We spend so much of our time and resources…...

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