Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • How We Celebrated National Customer Service Week

    How We Celebrated National Customer Service Week

    This week was National Customer Service Week, an opportunity to celebrate the employees that work tirelessly every day to deliver a great service experience to our credit unions and their… The...

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  • Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    As CO-OP continues to redefine our role as your payments and technology partner, we are constantly looking to bring in new leaders with a broad range of experience and perspectives.… The original...

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  • CardNav Expands across all CO-OP Debit and Credit Channels

    CardNav Expands across all CO-OP Debit and Credit Channels

    According to a recent study by OnDot conducted over a 6-month period, users of card controls and alerts saw a 60% decrease in fraud, a 54% increase in usage, and… The original article CardNav...

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  • 5 Winning Growth Strategies for a Digitally Transforming World

    5 Winning Growth Strategies for a Digitally Transforming World

    By Nish Modi, Group Owner, Integration Products A well-conceived digital transformation delivers growth opportunities on every front, allowing credit unions to connect with members and meet them...

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  • Now Members Can Navigate Their Children’s Finances – All From Their Smartphone

    Now Members Can Navigate Their Children’s Finances – All From Their Smartphone

    As millions of students head back to school, many are going with a credit or debit card in hand (some for the first time). Owning a card can be a… The original article Now Members Can Navigate...

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  • Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type… The...

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  • 5 Reasons Why Attending a CO-OP Roadshow Gets You Ahead of Industry Challenges

    5 Reasons Why Attending a CO-OP Roadshow Gets You Ahead of Industry Challenges

    Four incredible cities remain in CO-OP’s 2019 Roadshow tour: Chicago, Nashville, Houston and Washington, D.C. CO-OP Roadshows are designed to help you get ahead of the payment and fintech trends…...

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  • How I Choose a Credit Card: A Millennial’s Perspective

    How I Choose a Credit Card: A Millennial’s Perspective

    by Anil Sharma This article previously appeared on CU Insight When I was a kid, credit cards seemed like magic: just swipe this card, and you can have anything you… The original article How I...

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  • 4 Takeaways from the Equifax and Capital One Data Breaches

    4 Takeaways from the Equifax and Capital One Data Breaches

    Data breaches have been the talk of the financial industry over the last few weeks. Recently, Equifax announced it would pay out $700 million (through a mix of government fines,… The original...

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  • The Power of Payments

    The Power of Payments

    by Todd Clark, President/CEO Because it’s our business, we eat, sleep and breathe payments. Many of our credit union partners do, as well. But, is the same true for credit… The original article...

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  • The Results are in: How Did Credit Unions Perform on Amazon Prime Day 2019?

    The Results are in: How Did Credit Unions Perform on Amazon Prime Day 2019?

    Payments are the pathway to PFI status – it’s what we’re hearing all across the industry and what our members are signaling to us. Earlier this month, digital payments saw… The original article...

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  • Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,”… The original...

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  • 5 Must-Reads: What to Make of Facebook’s Libra Announcement

    5 Must-Reads: What to Make of Facebook’s Libra Announcement

    Earlier this week Facebook unveiled its plans to launch a new blockchain-based payments network called “Libra.” The announcement came after a lot of speculation over whether Facebook would be...

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  • Modernizing Member Service in the Digital Age

    Modernizing Member Service in the Digital Age

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  • OPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS

    OPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS

    Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…...

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  • Members & Service: Building Trust in a Digital-First World

    Members & Service: Building Trust in a Digital-First World

    By Dr. Kathy Snider, Group Owner, Engage Products Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit… The original article...

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  • Whats in the Cards for the Millennial Market

    Whats in the Cards for the Millennial Market

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  • THINK 19 Recap: Opportunity is Everywhere

    THINK 19 Recap: Opportunity is Everywhere

    Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we… The original...

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  • Your ATMs are Dispensing Miracles #ATMS4CMN

    Your ATMs are Dispensing Miracles #ATMS4CMN

    Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…...

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  • Strengthening Our Vision of an Advanced Digital Ecosystem

    Strengthening Our Vision of an Advanced Digital Ecosystem

    by Bruce Dragt, Chief Product Officer My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in… The original article...

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