Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • World-Renowned Experts. Unmatched Insights. Rethink Everything During Our 4-Part THINK Virtual Series

    World-Renowned Experts. Unmatched Insights. Rethink Everything During Our 4-Part THINK Virtual Series

    There’s never been a more critical time to examine the credit union model. That’s why, once again, we’re bringing you a brand new THINK experience, transforming our industry-renowned in-person...

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  • How Red Rocks CU Saved 60% of the Fraud Budget With CO-OP Fraud Consultants

    How Red Rocks CU Saved 60% of the Fraud Budget With CO-OP Fraud Consultants

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  • CO-OP Spending Trends 02-01_02-28

    CO-OP Spending Trends 02-01_02-28

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  • OMNI Community CU Case Study

    OMNI Community CU Case Study

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  • Bridging the member experience gap through APIs

    Bridging the member experience gap through APIs

    By Pam Brodsack, SVP, Technology Delivery This article previously appeared in CU Insight Credit unions have a unique challenge and opportunity in front of them. As COVID-19 continues to...

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  • CO-OP Spending Trends 01-01_01-31

    CO-OP Spending Trends 01-01_01-31

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  • Digital Card Issuance Slipsheet

    Digital Card Issuance Slipsheet

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  • EMV Contactless Cards Considerations

    EMV Contactless Cards Considerations

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  • Becoming Your Members’ Primary Financial Relationship

    Becoming Your Members’ Primary Financial Relationship

    By Adrianna Adufutse, Director, Consultant Partnerships This article previously appeared in CU Insight It is every credit union’s goal to become the primary financial relationship for its members...

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  • Credit Unions: It’s Time to Rethink Everything

    Credit Unions: It’s Time to Rethink Everything

    As we enter the post-pandemic world, where traditional product-centric economic levers are under pressure, now is the time for credit unions to really rethink their business model – to one… The...

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  • CO-OP Insights Center - Merchant Category Analysis1:20

    CO-OP Insights Center - Merchant Category Analysis

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  • $1 Million for the Kids – Join CO-OP at the 16th Annual CU4Kids Wine Auction

    $1 Million for the Kids – Join CO-OP at the 16th Annual CU4Kids Wine Auction

    By Todd Clark, CO-OP President/CEO One of my favorite aspects of working in the credit union industry is the unparalleled commitment to giving back to our communities. Perhaps nothing embodies…...

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  • Three Payments Strategies to Help You Thrive in the Post-Pandemic World

    Three Payments Strategies to Help You Thrive in the Post-Pandemic World

    As a member of the CO-OP SmartGrowth Team, I’m constantly asked by our credit union clients what the future of credit and debit spending will look like after the pandemic is… The original article...

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  • CO-OP Resolution Center Slipsheet

    CO-OP Resolution Center Slipsheet

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  • Shared Branch Slipsheet

    Shared Branch Slipsheet

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  • How to Stop Rising Fraud Without Frustrating Your Members

    How to Stop Rising Fraud Without Frustrating Your Members

    By Nicole Reyes, Manager, Fraud Prevention As fraudsters continue to evolve and adapt to changing consumer behavior, having a multi-layered strategy is more important than ever. It’s not just...

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  • Payments Year in Review

    Payments Year in Review

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  • Use Responsibly: Imbibing Big Data Calls for Sober Human Judgment

    Use Responsibly: Imbibing Big Data Calls for Sober Human Judgment

    Can Big Data be too much of a good thing? Professional data scientists themselves have been among the first to raise concerns about ethical data use. For instance, relying solely… The original...

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  • Rising from a Gut Punch: Reclaiming the Top Spot for Credit Unions in Consumer Satisfaction

    Rising from a Gut Punch: Reclaiming the Top Spot for Credit Unions in Consumer Satisfaction

    By Todd Clark, President & CEO On the heels of Thanksgiving, CUToday.info’s Frank Diekmann reported on a concerning trend. For the second year in a row, credit unions have been… The original...

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  • People, Preparation, Partnership: 3 Ways to Bolster Your Contact Center Strategy in 2021

    People, Preparation, Partnership: 3 Ways to Bolster Your Contact Center Strategy in 2021

    Credit union contact centers have had quite the year. As the front line for fielding and responding to member inquiries, contact centers play an outsized role in the member experience.… The...

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