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  • 5 Must-Reads: Evolution Meets Innovation in Payments

    5 Must-Reads: Evolution Meets Innovation in Payments

    Not all innovation is inside-out. Sometimes new ideas are a twist on the tried-and-true, an expansion of an existing initiative, the slow infiltration of a new technology, or the spread… The...

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  • Successful Transition of TMG Within CO-OP Tops Year of Accomplishments for Shazia Manus

    Successful Transition of TMG Within CO-OP Tops Year of Accomplishments for Shazia Manus

    This week, CO-OP announced that Shazia Manus, Chief Product and Strategy Officer, will be leaving the company to start the next phase of her career as a credit union-industry change… The original...

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  • New Credit Card Support Features to Keep Members Transacting

    New Credit Card Support Features to Keep Members Transacting

      In the age of mobile/digital, consumers expect easy, fast and convenient service from brands anytime, anywhere.  In fact, according to a 2018 Forrester report, “We’re at a tipping point… The...

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  • 5 Must-Reads: Can Privacy Be Saved?

    5 Must-Reads: Can Privacy Be Saved?

    As Facebook founder Mark Zuckerberg faced off with the U.S. Congress this week on the company’s data practices, American consumers were confronted with an uncomfortable reality: Almost nothing we...

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  • Raise Your Shade, Raise Some Money for CMNH and NCUF

    Raise Your Shade, Raise Some Money for CMNH and NCUF

    CO-OP CMXO Samantha Paxson doesn’t love plane travel, but has found it helps when the window shades are up. And, it turns out she is not alone. “I received a… The original article Raise Your...

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  • Meet Our THINK 18 Crashers: 12 Industry Leaders of Tomorrow

    Meet Our THINK 18 Crashers: 12 Industry Leaders of Tomorrow

    One of the newest trends in industry conferences today is to “crash the bash.” And, this year, CO-OP joined the party by offering its first-ever THINK Crashers program, in partnership… The...

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  • Three New ATM Upgrades to Help You Deliver on Digital

    Three New ATM Upgrades to Help You Deliver on Digital

    ATMs remain an important, fundamental service to members, and the experience you provide there can make or break your brand in their eyes. In fact, according to ATM Marketplace, nearly… The...

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  • 5 Must-Reads: Remixing Financial Services

    5 Must-Reads: Remixing Financial Services

    This week we scan a few ways that traditional financial services are serving up new markets, new approaches and all-new technology – and how one nontraditional provider might be testing… The...

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  • Are You Ready to Transform the Credit Union Industry?

    Are You Ready to Transform the Credit Union Industry?

    CO-OP is on a mission to digitally transform the credit union industry. We’re growing faster than ever and are looking for leaders, thinkers and collaborators to help us bring our… The original...

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  • Open Banking is Coming and May Change Fintech Forever

    Open Banking is Coming and May Change Fintech Forever

    Open Banking essentially creates an ecosystem of data sharing which in theory could revolutionize the banking industry. While still a new concept, Open Banking has been embraced by many countries…...

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  • 6 Must-Reads: Financial Services by the Numbers

    6 Must-Reads: Financial Services by the Numbers

    This week, statistics offer some intriguing insights into the state of financial services. Apparently, both card transactions and cash are on an upswing. Three data points tell the story of… The...

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  • Calling All Future Credit Union Leaders: Crash THINK 18!

    Calling All Future Credit Union Leaders: Crash THINK 18!

    This article previously appeared on CU Insight   For the first time ever, THINK 18 will feature a THINK Crashers program, bringing together rising stars in the credit union industry… The original...

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  • The Wearable Payments Revolution is Here

    The Wearable Payments Revolution is Here

    Today’s consumers increasingly expect the brands they do business with to offer a seamless experience across channels, and that extends to payments. To accelerate the integration of payments with...

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  • 5 Must Reads: Innovating on the Member Experience Through Multichannel Integration

    5 Must Reads: Innovating on the Member Experience Through Multichannel Integration

    As our lives become increasingly integrated, the boundaries between consumer channels continue to blur. This week, we take a selective look at how multichannel/omnichannel integration is changing...

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  • Digital, Data and the Race to the Home Screen

    Digital, Data and the Race to the Home Screen

    This article previously appeared on CU Insight For decades, payments teams have chased “top-of-wallet” status. With the rise of mobile, though, our ambitions have changed, and now we’re competing...

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  • New at THINK 18: Power Sprints Speed Up Your Strategic Process

    New at THINK 18: Power Sprints Speed Up Your Strategic Process

    We’re all in a race to excellence as we navigate the rapids of digital transformation and a fast-changing competitive landscape. At THINK 18, credit union leaders will find inspiration, get… The...

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  • 5 Must Reads: Redefining Banking

    5 Must Reads: Redefining Banking

    What separates middle-of-the-pack FIs from leading innovators? This week, have a look at how top performers and typical mid-sized FIs match up statistically on measurements like acting on customer...

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  • Is Data the Answer to Fighting Fraud in Today’s World?

    Is Data the Answer to Fighting Fraud in Today’s World?

    Amidst the massive explosion of consumer, payments and transaction data, the question remains: how are we going to safeguard this stuff? According to the Nilson Report, credit card transactions...

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  • Help CO-OP Benchmark Debit Trends to Unlock Opportunities for Growth

    Help CO-OP Benchmark Debit Trends to Unlock Opportunities for Growth

      CO-OP Financial Services is partnering with Mastercard to commission a benchmark study on the state of debit cards among U.S. credit unions. The survey, conducted by Mercator Advisory Group,…...

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  • 5 Must-Reads: The Race to a Better Payments Experience

    5 Must-Reads: The Race to a Better Payments Experience

    Payments have become the next the big area of focus for technology disruption. Everyone from financial institutions to Apple, Google, and even Amazon wants to improve the payments experience for…...

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