Latest Insights
Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.
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Read MoreOPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS
Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…...
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Read MoreMembers & Service: Building Trust in a Digital-First World
By Dr. Kathy Snider, Group Owner, Engage Products Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit… The original article...
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Read MoreTHINK 19 Recap: Opportunity is Everywhere
Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we… The original...
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Read MoreYour ATMs are Dispensing Miracles #ATMS4CMN
Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…...
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Read MoreStrengthening Our Vision of an Advanced Digital Ecosystem
by Bruce Dragt, Chief Product Officer My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in… The original article...
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Read MoreMinding Your PAU: How 3 Key Metrics Drive Payments Growth
Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI)...
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Read MoreThe Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers
A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute… The original article The...
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Read MoreIs it Time to Upgrade Your ATM Experience?
Nearly a third of Americans visit the ATM at least once a week. Even after 50 years, ATMs continue to be an important self-service interaction between credit unions and members… The original...
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Read MoreWith Change Comes Opportunity
By Todd Clark, President/CEO Having just returned from CUNA’s GAC, I’m feeling energized and excited about the opportunities ahead for the credit union movement. The numbers speak for themselves....
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Read MoreStriving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day
Today is International Women’s Day, a time to celebrate women’s achievements and this year’s theme #BalanceforBetter is aimed at raising awareness against bias. What does it mean to forge a… The...
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Read MorePutting Digital Partnership on Display at GAC 2019
Next week 5,600 credit union professionals will converge at the CUNA GAC conference in Washington D.C. – an important event for our industry. While the movement is enjoying record levels… The...
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Read MoreWhat are Chargebacks Costing You?
Every year, issuers and merchants deal with close to $31 billion in chargebacks and fraud disputes. But the real costs are actually much greater. Card chargebacks have become a growing… The...
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Read MoreJoin the New Class of THINK Crashers at THINK 19!
For the second year in a row, CO-OP and Filene are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving… The...
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Read MoreCOOPER Fraud Analyzer: Leveraging Data in the War on Fraud
There’s no question that fighting fraud has become a top priority for credit unions. The problem is that most fraud mitigation tools and strategies are simply not evolving at the… The original...
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Read MoreCo-Creation Councils Help Identify Pain Points, Drive Innovation
It’s been almost a year since the CO-OP Co-Creation Councils were launched to help shape the future of credit union products, services, and experiences. Comprised of leaders and innovators from…...
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Read More3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study
This article previously appeared on CU Insight Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According...
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Read MoreWhat Credit Unions Should Know about the UltraFICO Score
FICO is expected to roll out an additional type of score, the UltraFICO sometime in 2019. To learn what this means for borrowers and the credit unions that serve them,… The original article What...
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Read More4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown
Credit unions across the nation have been rolling out support to members impacted by the government shutdown, which began on December 22nd. According to CU Today, nearly 800,000 federal employees…...
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