Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • 3 COVID-19 Fraud Schemes to Watch Out For

    3 COVID-19 Fraud Schemes to Watch Out For

    As businesses and consumers continue to quickly adapt to the arrival of COVID-19 unfortunately, so are fraudsters. The Department of Justice (DOJ), World Health Organization (WHO), and FBI have...

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  • A Special COVID-19 Message from our President & CEO

    A Special COVID-19 Message from our President & CEO

      Dear CO-OP Financial Services Clients and Partners, As we all navigate these unprecedented and challenging times, we are all working to make sure you have what you need to… The original article...

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  • Leading with Compassion: Options to Support your Cardholders through COVID-19

    Leading with Compassion: Options to Support your Cardholders through COVID-19

    As the COVID-19 situation continues to unfold daily, many of our members will be faced with unprecedented financial hardships over the next few weeks and months – chief among them… The original...

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  • Supporting your Members throughout COVID-19: Best Practices for Your Credit Union

    Supporting your Members throughout COVID-19: Best Practices for Your Credit Union

    As the level of uncertainty and concern continues to grow around the coronavirus (aka “COVID-19”) and its potential impact on the economy, our members are in the midst of making… The original...

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  • Boosting Member Engagement and Growth: A Look Inside CO-OP’s 2020 Product Roadmap

    Boosting Member Engagement and Growth: A Look Inside CO-OP’s 2020 Product Roadmap

    by Bruce Dragt, Chief Product Officer At CO-OP, we believe payments are the path to member engagement and credit union growth. Payments bring you into more “life moments” with your… The original...

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  • Happy International Women’s Day! Here’s What #EachforEqual Means to Us

    Happy International Women’s Day! Here’s What #EachforEqual Means to Us

    This Sunday is International Women’s Day, a time to not only reflect on the achievements of women around the world, but also to commit to creating a more gender equal… The original article Happy...

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  • Why PFR Should Be Your 2020 Goal

    Why PFR Should Be Your 2020 Goal

    By Samantha Paxson, CXO Today’s consumers want a financial relationship that can help them manage their daily financial needs and improve their overall lifestyle; but they haven’t found one yet.…...

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  • Calling All Rising Stars: Apply to Crash THINK 20!

    Calling All Rising Stars: Apply to Crash THINK 20!

    CO-OP’s THINK 20 conference – May 4-7, 2020 – is fast approaching, and we are once again looking for rising stars within the credit union industry to join us in… The original article Calling All...

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  • 2020: Driving the Primary Financial Relationship with Payments

    2020: Driving the Primary Financial Relationship with Payments

    This article previously appeared on CU Insight By Todd Clark, President/CEO As we begin a new decade, I want to share three words that I believe will define the future… The original article 2020:...

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  • Debit cards continue to be one of the safest ways to transact

    Debit cards continue to be one of the safest ways to transact

    This article previously appeared on CUInsight.com by Tom Church-Adams, SVP, Pay Products Over the past decade, consumers have enjoyed a large and growing number of choices for making payments....

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  • Innovators and Game-Changers: Meet the Newest Additions to the THINK 20 Speaker Lineup

    Innovators and Game-Changers: Meet the Newest Additions to the THINK 20 Speaker Lineup

    We’re approaching a new decade, which means now is the time to introduce bold ideas at your credit union and rethink what’s possible. THINK 20 will bring to the stage… The original article...

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  • 2019 Holiday Shopping Results So Far: Members Spend More, Shift to Digital Channels

    2019 Holiday Shopping Results So Far: Members Spend More, Shift to Digital Channels

    The Thanksgiving holiday shopping weekend – Thanksgiving Day through Cyber Monday – has become the busiest time of year for U.S. retailers and consumers. This year nearly 190 million consumers…...

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  • COOPER Stops More Than $500,000 in Fraud Through Mix of Human Ingenuity and Tech

    COOPER Stops More Than $500,000 in Fraud Through Mix of Human Ingenuity and Tech

    by Ashley Town, Director of Fraud Management This article previously appeared on CU Insight Over several decades of testing and learning, the financial industry has determined the best way to…...

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  • Delivering an Integrated Member Experience Just Got Easier – Introducing the CO-OP Developer Portal

    Delivering an Integrated Member Experience Just Got Easier – Introducing the CO-OP Developer Portal

    As technology evolves at breakneck speed, Application Programming Interfaces (APIs) have become a powerful tool for integrating information, processes, and technology across an enterprise. A 2019...

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  • 5 Counterintuitive Take-a-ways for Credit Unions from Money 20/20

    5 Counterintuitive Take-a-ways for Credit Unions from Money 20/20

    At Money 20/20 USA in 2019, thousands of financial professionals gathered to discuss the future of money. CO-OP was onsite to help represent the credit union industry and measure our… The...

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  • What a Time for Our Industry

    What a Time for Our Industry

    By Todd Clark, President/CEO   Hi friends, In my opinion, right now is an exciting time for our industry and, particularly for our credit unions. I’ve heard a lot of… The original article What a...

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  • And the First THINK 20 Speaker is…

    And the First THINK 20 Speaker is…

    While every credit union is at a unique place in their digital transformation journey, all of us need the knowledge and tools to make the courageous choices required to seize… The original...

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  • How We Celebrated National Customer Service Week

    How We Celebrated National Customer Service Week

    This week was National Customer Service Week, an opportunity to celebrate the employees that work tirelessly every day to deliver a great service experience to our credit unions and their… The...

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  • Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    As CO-OP continues to redefine our role as your payments and technology partner, we are constantly looking to bring in new leaders with a broad range of experience and perspectives.… The original...

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  • CardNav Expands across all CO-OP Debit and Credit Channels

    CardNav Expands across all CO-OP Debit and Credit Channels

    According to a recent study by OnDot conducted over a 6-month period, users of card controls and alerts saw a 60% decrease in fraud, a 54% increase in usage, and… The original article CardNav...

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