Latest Insights
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Read MoreMinding Your PAU: How 3 Key Metrics Drive Payments Growth
Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI)...
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Read MoreThe Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers
A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute… The original article The...
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Read MoreIs it Time to Upgrade Your ATM Experience?
Nearly a third of Americans visit the ATM at least once a week. Even after 50 years, ATMs continue to be an important self-service interaction between credit unions and members… The original...
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Read MoreWith Change Comes Opportunity
By Todd Clark, President/CEO Having just returned from CUNA’s GAC, I’m feeling energized and excited about the opportunities ahead for the credit union movement. The numbers speak for themselves....
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Read MoreStriving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day
Today is International Women’s Day, a time to celebrate women’s achievements and this year’s theme #BalanceforBetter is aimed at raising awareness against bias. What does it mean to forge a… The...
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Read MorePutting Digital Partnership on Display at GAC 2019
Next week 5,600 credit union professionals will converge at the CUNA GAC conference in Washington D.C. – an important event for our industry. While the movement is enjoying record levels… The...
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Read MoreWhat are Chargebacks Costing You?
Every year, issuers and merchants deal with close to $31 billion in chargebacks and fraud disputes. But the real costs are actually much greater. Card chargebacks have become a growing… The...
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Read MoreJoin the New Class of THINK Crashers at THINK 19!
For the second year in a row, CO-OP and Filene are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving… The...
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Read MoreCOOPER Fraud Analyzer: Leveraging Data in the War on Fraud
There’s no question that fighting fraud has become a top priority for credit unions. The problem is that most fraud mitigation tools and strategies are simply not evolving at the… The original...
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Read MoreCo-Creation Councils Help Identify Pain Points, Drive Innovation
It’s been almost a year since the CO-OP Co-Creation Councils were launched to help shape the future of credit union products, services, and experiences. Comprised of leaders and innovators from…...
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Read More3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study
This article previously appeared on CU Insight Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According...
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Read MoreWhat Credit Unions Should Know about the UltraFICO Score
FICO is expected to roll out an additional type of score, the UltraFICO, in the first half of 2019. To learn what this means for borrowers and the credit unions… The original article What Credit...
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Read More4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown
Credit unions across the nation have been rolling out support to members impacted by the government shutdown, which began on December 22nd. According to CU Today, nearly 800,000 federal employees…...
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Read MoreCelebrating a Big Year of Growth, Digital Transformation and Delivery
By: Todd Clark, President/CEO, CO-OP Financial Services While now is the busiest time of year for our industry, it is also a time to reflect on our successes and challenges… The original article...
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Read More3 Ways AI and Machine Learning Can Boost Your Card Portfolio
According to Forbes Magazine, global revenue derived from artificial intelligence (AI) for enterprise applications is projected to grow at more than 52 percent annually, from “$1.62B in 2018 to...
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Read MoreThe Numbers are in: How and Where Members Spent During Black Friday Weekend
Like most consumers, credit union members are increasingly shifting to online channels to shop for the holidays. That’s according to an analysis of CO-OP credit union members’ credit and debit…...
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Read MoreMeet the Two New Change Agents to Join CO-OP’s Executive Team
Last week we were thrilled to welcome Bruce Dragt and Cheryl Middleton Jones to CO-OP as our new Chief Product Officer and Chief People Officer, respectively. Both experienced change… The...
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Read MoreHoliday Shopping Safety Tips
Millions of U.S. shoppers are in the middle of the holiday shopping season. According to the National Retail Federation, 2017 holiday shopping sales rose 5.5 percent to $691.9 billion in November...
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Read MoreHow to Address Member Concerns About the Marriott Breach
If your members have stayed at a Starwood hotel in recent years, they were most likely impacted by the recent Marriott data breach. Earlier today, Marriott announced that the guest… The original...
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Read More4 Must-Reads: Omni-Channel Payments Surge This Holiday Season
It’s the season of spending, and already records are being set on the e-commerce side of the scale. Beyond the dollars being transacted – and debt being accrued – the… The original article 4...
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