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Read More4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond
The holidays are the biggest time of year for consumer spending. Between Black Friday, Cyber Monday and Small Business Saturday, credit unions will see a huge spike in spending among… The...
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Read MoreFor #GivingTuesday, We Are Extending Our Best THINK Offer Yet
#GivingTuesday is just around the corner, a global day of giving fueled by the power of social media and collaboration. Celebrated in the U.S. on the Tuesday following Thanksgiving,...
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Read More5 Fraud Trends to Watch During the Holidays
Holiday 2018 spending could reach $1 trillion, according to PWC research. While retailers and financial providers look at the number and see dollar signs, unfortunately so do fraudsters. Last...
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Read More4 Must-Reads: What Does Member Loyalty Look Like in the Digital Age?
Member loyalty has always been the promise and mission of the credit union movement. While this has traditionally been achieved through a mix of exceptional service, personalized attention and...
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Read More7 Payments and Technology Trends to Watch in 2019
Change is happening at an unprecedented rate within payments. Part of that is fueled by emerging technologies, but a lot of it has to do with the shift in consumer… The original article 7...
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Read More6 Must-Reads: Are Small Businesses Your Next Big Opportunity?
According to the J.D. Power 2018 U.S. Small Business Banking Satisfaction Study, only 37% of small business banking customers say their bank appreciates their business and just 32% say their… The...
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Read MoreCO-OP Yoobi Campaign Delivers Over 1,000 Backpacks and Supplies to Communities in Need
The CO-OP Yoobi Backpack Bundle Drive completed its second successful year: 20+ credit unions nationwide delivered over 1,000 backpacks and financial literacy kits to schools and communities in...
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Read MoreMissed Money20/20 last week? Here’s a quick recap on what credit unions should know
Last week, members of CO-OP’s leadership team traveled to the Money20/20 conference in Las Vegas to discover and discuss the latest trends shaping the future of money. It was a… The original...
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Read MoreOptimizing Your Debit Portfolio: Q&A with Dr. Kathy Snider
The U.S. debit card market accounts for approximately 70 billion transactions worth over $2 trillion in dollar value. Even as the payments industry undergoes rapid changes, debit remains the...
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Read More4 Must Reads: Has Digital Changed Marketing Forever?
Marketing to your members and potential members in the age of omni-channel banking is becoming increasingly challenging for credit unions. Not only are you competing with hundreds of other...
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Read More5 Must-Reads: 5 Innovations That Will Impact Your Credit Union
Next week is Money2020 and members of the CO-OP leadership team will be onsite to gather ideas and insight on innovation and the future of money and banking. Innovation isn’t… The original...
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Read MoreCelebrating Record Membership Growth and a Shared Vision on International Credit Union Day
It is truly a great time to be a credit union. October 18th is International Credit Union (ICU) Day; In this 70th year of celebrating the global credit union movement… The original article...
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Read More5 Must-Reads: Helping Your Members Overcome Their Debt
Interest rates are up. Personal credit is exploding. In this environment of rising debt, there are pitfalls to be sure – but also new opportunities for credit unions. As the… The original...
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Read MoreThe Results are In: How to Use Member Journey Data to Drive Growth & Retention
There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they… The original...
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Read MoreNational Cyber Security Awareness Month: Stronger Security Begins with Us
By John Buzzard, Industry Fraud Specialist for CO-OP October is “National Cyber Security Awareness Month” (NCSAM) and to honor the spirit of awareness and education I recently sat down with… The...
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Read MoreHow Did You Celebrate Customer Service Appreciation Week?
Last week was Customer Service Appreciation Week, a time to not only reflect on what it means to provide excellent member service but also to shine a light on the employees… The original article...
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Read MoreJosé Andrés and Seth Godin Will Headline THINK 19
The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change… The original article...
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Read More5 Must-Reads: Using AI to Build Better Member Connections
Not only is artificial intelligence (AI) in its many forms going to be part of your future: It’s already being deployed at a surprising pace throughout financial services. 76 percent… The...
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Read MoreAre you Empowering Your Members in the Fight Against Fraud?
Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as… The...
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Read More5 Must-Reads: Time to Upgrade Your Payments Experience?
Thinking of payments as “experiences” is relatively new. Five years ago, no one would have thought of handing a card to a retail cashier as paradigm-shattering – or memorable in… The original...
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