Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Today is International Women’s Day, a time to celebrate women’s achievements and this year’s theme #BalanceforBetter is aimed at raising awareness against bias. What does it mean to forge a… The...

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  • Putting Digital Partnership on Display at GAC 2019

    Putting Digital Partnership on Display at GAC 2019

    Next week 5,600 credit union professionals will converge at the CUNA GAC conference in Washington D.C. – an important event for our industry. While the movement is enjoying record levels… The...

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  • What are Chargebacks Costing You?

    What are Chargebacks Costing You?

    Every year, issuers and merchants deal with close to $31 billion in chargebacks and fraud disputes. But the real costs are actually much greater. Card chargebacks have become a growing… The...

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  • Join the New Class of THINK Crashers at THINK 19!

    Join the New Class of THINK Crashers at THINK 19!

    For the second year in a row, CO-OP and Filene are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving… The...

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  • COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    There’s no question that fighting fraud has become a top priority for credit unions. The problem is that most fraud mitigation tools and strategies are simply not evolving at the… The original...

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  • Co-Creation Councils Help Identify Pain Points, Drive Innovation

    Co-Creation Councils Help Identify Pain Points, Drive Innovation

    It’s been almost a year since the CO-OP Co-Creation Councils were launched to help shape the future of credit union products, services, and experiences. Comprised of leaders and innovators from…...

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  • 3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study

    3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study

    This article previously appeared on CU Insight Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According...

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  • What Credit Unions Should Know about the UltraFICO Score

    What Credit Unions Should Know about the UltraFICO Score

    FICO is expected to roll out an additional type of score, the UltraFICO, in the first half of 2019. To learn what this means for borrowers and the credit unions… The original article What Credit...

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  • 4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown

    4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown

    Credit unions across the nation have been rolling out support to members impacted by the government shutdown, which began on December 22nd. According to CU Today, nearly 800,000 federal employees…...

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  • Celebrating a Big Year of Growth, Digital Transformation and Delivery

    Celebrating a Big Year of Growth, Digital Transformation and Delivery

    By: Todd Clark, President/CEO, CO-OP Financial Services While now is the busiest time of year for our industry, it is also a time to reflect on our successes and challenges… The original article...

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  • 3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    According to Forbes Magazine, global revenue derived from artificial intelligence (AI) for enterprise applications is projected to grow at more than 52 percent annually, from “$1.62B in 2018 to...

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  • The Numbers are in: How and Where Members Spent During Black Friday Weekend

    The Numbers are in: How and Where Members Spent During Black Friday Weekend

    Like most consumers, credit union members are increasingly shifting to online channels to shop for the holidays. That’s according to an analysis of CO-OP credit union members’ credit and debit…...

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  • Meet the Two New Change Agents to Join CO-OP’s Executive Team

    Meet the Two New Change Agents to Join CO-OP’s Executive Team

      Last week we were thrilled to welcome Bruce Dragt and Cheryl Middleton Jones to CO-OP as our new Chief Product Officer and Chief People Officer, respectively. Both experienced change… The...

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  • Holiday Shopping Safety Tips

    Holiday Shopping Safety Tips

    Millions of U.S. shoppers are in the middle of the holiday shopping season. According to the National Retail Federation, 2017 holiday shopping sales rose 5.5 percent to $691.9 billion in November...

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  • How to Address Member Concerns About the Marriott Breach

    How to Address Member Concerns About the Marriott Breach

    If your members have stayed at a Starwood hotel in recent years, they were most likely impacted by the recent Marriott data breach. Earlier today, Marriott announced that the guest… The original...

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  • 4 Must-Reads: Omni-Channel Payments Surge This Holiday Season

    4 Must-Reads: Omni-Channel Payments Surge This Holiday Season

    It’s the season of spending, and already records are being set on the e-commerce side of the scale. Beyond the dollars being transacted – and debt being accrued  – the… The original article 4...

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  • Holiday shopping safety tips to share with your members

    Holiday shopping safety tips to share with your members

    This article previously ran on CUInsight Millions of U.S. shoppers are about to launch an all-out assault within the next few weeks as the 2018 holiday shopping season kicks off. According… The...

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  • Are Your ATMs Prepared for the Windows 10 Migration?

    Are Your ATMs Prepared for the Windows 10 Migration?

    In just a little over a year from now, on January 14, 2020, Microsoft will no longer support Windows 7, the operating system that drives 400,000 ATMs in the U.S.… The original article Are Your...

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  • 4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    The holidays are the biggest time of year for consumer spending. Between Black Friday, Cyber Monday and Small Business Saturday, credit unions will see a huge spike in spending among… The...

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  • For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    #GivingTuesday is just around the corner, a global day of giving fueled by the power of social media and collaboration. Celebrated in the U.S. on the Tuesday following Thanksgiving,...

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