Latest Insights

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  • Introducing Cardless Cash Access for ATMs

    Introducing Cardless Cash Access for ATMs

    The average U.S. adult carries the equivalent of a super computer along with him or her every day. The smart phone, with its exponential power, highly attuned sensors and lightning-fast… The...

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  • 5 Must-Reads: What Keeps Your Members Satisfied?

    5 Must-Reads: What Keeps Your Members Satisfied?

    Are your members happy? In this era of data, predictive analytics and experiential marketing, this question can sometimes seem strangely unquantifiable. We spend so much of our time and resources…...

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  • 4 Travel Tips for Keeping Your Members Connected and Safe

    4 Travel Tips for Keeping Your Members Connected and Safe

    If your members are among the 87 percent of Americans planning a vacation this summer, now is a perfect time to offer them a few tips on ways to keep… The original article 4 Travel Tips for...

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  • 5 Must-Reads: Top of Wallet, Top of Mind

    5 Must-Reads: Top of Wallet, Top of Mind

    How do you make it to the top – top of wallet, top of app and top of mind? In the end it comes down to engagement: the more engaged… The original article 5 Must-Reads: Top of Wallet, Top of Mind...

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  • Should You Be Preparing for a Cashless Future?

    Should You Be Preparing for a Cashless Future?

    Are we becoming a cashless society? Research by Capgemini and BNP Paribas suggests that might just be the case; their recent study projects that digital payments will reach 726 billion… The...

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  • Now Accepting Donations: Yoobi Backpack Drive

    Now Accepting Donations: Yoobi Backpack Drive

    It’s officially summer and school is out. While this should be a time of celebration for students, parents and teachers, many are already beginning to worry about the financial burden… The...

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  • 5 Must-Reads: Winning the Usage Game

    5 Must-Reads: Winning the Usage Game

      Although we rightly invest a great deal of time thinking and reading about new technology, the real upshot is usage. How are members actually using (or not using) your… The original article 5...

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  • Winning the Race to Excellence with a Member-First Strategy

    Winning the Race to Excellence with a Member-First Strategy

    When it comes to achieving excellence, the term “experience” gets thrown around a lot. Companies and industries are constantly brainstorming ways to connect and build relationships with the...

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  • Now Hiring: Join the Financial R(e)volution

    Now Hiring: Join the Financial R(e)volution

    CO-OP is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help credit unions best serve their members and compete with the big...

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  • Closing the Access Gap Through Shared Branching

    Closing the Access Gap Through Shared Branching

    Today’s smartphone economy has given consumers instant access to more goods and services than they could have imagined even just a few years back. And, while your members increasingly embrace…...

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  • 5 Reasons to Attend a CO-OP Roadshow

    5 Reasons to Attend a CO-OP Roadshow

    Join Us for a Complimentary Event Near You From AI and P2P networks to digital wallets and fraud prevention, what members expect from your credit union is rapidly changing.  And… The original...

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  • What Does an AI-Driven Future Look Like for Credit Unions?

    What Does an AI-Driven Future Look Like for Credit Unions?

    Artificial intelligence and machine learning are already having a big impact on financial services. Chatbots are taking over online customer service, robo-advisors are automating asset management,...

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  • How to Talk to Your Members about Cybersecurity

    How to Talk to Your Members about Cybersecurity

    CO-OP’s Chief Information Security Officer Paul Love provides best practices for involving your members in the safeguarding of their information. This article previously appeared on CUInsight...

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  • 3 Things We Learned at Money20/20 Europe

    3 Things We Learned at Money20/20 Europe

    Money20/20 Europe was held in Amsterdam last week, and we were there to deepen our understanding of what it means to digitally transform. Here were our three main takeaways: 1)… The original...

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  • 5 Must-Reads: Are Frictionless Payments the Future?

    5 Must-Reads: Are Frictionless Payments the Future?

    It’s getting easier and easier to pay for things. We’ve seen the rise of mobile payments and contactless payments but “frictionless” payments – transactions that take place “behind the scenes”…...

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  • How to Win the Payments Race – a PFI Playbook

    How to Win the Payments Race – a PFI Playbook

    Being your members’ primary financial institution (PFI) is about serving them where they live their financial lives. As mobile and digital innovations continue to transform the consumer landscape,...

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  • To Build a Great Analytics Team, First Build the Culture

    To Build a Great Analytics Team, First Build the Culture

    Data analysts today are working in a red-hot field. Their expertise is in high demand, and there is no shortage of “dream” companies looking for their expertise. Credit unions will… The original...

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  • 5 Must-Reads: How Cybersecurity and Data Privacy Changed This Week

    5 Must-Reads: How Cybersecurity and Data Privacy Changed This Week

    This week, sweeping new regulation went into effect in the European Union. Consumers and financial institutions here in the U.S. felt the effects of the General Data Protection Regulation (GDPR)…...

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  • 5 ATM Developments You Should Know About

    5 ATM Developments You Should Know About

    ATMs are the original digital banking innovation, and they’ve survived for decades by evolving with the times. Even in an increasingly cashless society, nearly a third of U.S. consumers visit…...

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  • Dodd-Frank Rollback: Why Deregulation is a Huge Win for Credit Unions

    Dodd-Frank Rollback: Why Deregulation is a Huge Win for Credit Unions

    Last week ushered in a big legislative win for credit unions on Capitol Hill. Following a major industry push to reverse restrictions that Dodd-Frank legislation placed on credit unions after…...

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