Latest Insights
Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.
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Read MoreHow We Celebrated National Customer Service Week
This week was National Customer Service Week, an opportunity to celebrate the employees that work tirelessly every day to deliver a great service experience to our credit unions and their… The...
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Read MoreMeet the New Change Agents Bringing Fresh Perspectives to CO-OP
As CO-OP continues to redefine our role as your payments and technology partner, we are constantly looking to bring in new leaders with a broad range of experience and perspectives.… The original...
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Read MoreCardNav Expands across all CO-OP Debit and Credit Channels
According to a recent study by OnDot conducted over a 6-month period, users of card controls and alerts saw a 60% decrease in fraud, a 54% increase in usage, and… The original article CardNav...
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Read More5 Winning Growth Strategies for a Digitally Transforming World
By Nish Modi, Group Owner, Integration Products A well-conceived digital transformation delivers growth opportunities on every front, allowing credit unions to connect with members and meet them...
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Read MoreNow Members Can Navigate Their Children’s Finances – All From Their Smartphone
As millions of students head back to school, many are going with a credit or debit card in hand (some for the first time). Owning a card can be a… The original article Now Members Can Navigate...
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Read MorePreparing for 8-Digit BINs: A Checklist for Credit Unions
Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type… The...
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Read More5 Reasons Why Attending a CO-OP Roadshow Gets You Ahead of Industry Challenges
Four incredible cities remain in CO-OP’s 2019 Roadshow tour: Chicago, Nashville, Houston and Washington, D.C. CO-OP Roadshows are designed to help you get ahead of the payment and fintech trends…...
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Read MoreHow I Choose a Credit Card: A Millennial’s Perspective
by Anil Sharma This article previously appeared on CU Insight When I was a kid, credit cards seemed like magic: just swipe this card, and you can have anything you… The original article How I...
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Read More4 Takeaways from the Equifax and Capital One Data Breaches
Data breaches have been the talk of the financial industry over the last few weeks. Recently, Equifax announced it would pay out $700 million (through a mix of government fines,… The original...
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Read MoreThe Power of Payments
by Todd Clark, President/CEO Because it’s our business, we eat, sleep and breathe payments. Many of our credit union partners do, as well. But, is the same true for credit… The original article...
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Read MoreThe Results are in: How Did Credit Unions Perform on Amazon Prime Day 2019?
Payments are the pathway to PFI status – it’s what we’re hearing all across the industry and what our members are signaling to us. Earlier this month, digital payments saw… The original article...
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Read MoreAmazon Prime Day is Coming: Will Your Card be Top of Wallet?
From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,”… The original...
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Read More5 Must-Reads: What to Make of Facebook’s Libra Announcement
Earlier this week Facebook unveiled its plans to launch a new blockchain-based payments network called “Libra.” The announcement came after a lot of speculation over whether Facebook would be...
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Read DocumentModernizing Member Service in the Digital Age
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Read MoreOPPORTUNITY KNOCKS AGAIN: 2019 CO-OP ROADSHOWS
Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…...
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Read MoreMembers & Service: Building Trust in a Digital-First World
By Dr. Kathy Snider, Group Owner, Engage Products Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit… The original article...
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Read DocumentWhats in the Cards for the Millennial Market
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Read MoreTHINK 19 Recap: Opportunity is Everywhere
Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we… The original...
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Read MoreYour ATMs are Dispensing Miracles #ATMS4CMN
Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…...
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Read MoreStrengthening Our Vision of an Advanced Digital Ecosystem
by Bruce Dragt, Chief Product Officer My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in… The original article...
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