Latest Insights

  • WestStar CU COOPER Fraud Score Case Study

    WestStar CU COOPER Fraud Score Case Study

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  • CO-OP-Payment-Trends_August-2021

    CO-OP-Payment-Trends_August-2021

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  • CO-OP Resolution Center2:00

    CO-OP Resolution Center

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  • CO-OP Contact Center Case Study - GreenState CU

    CO-OP Contact Center Case Study - GreenState CU

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  • CO-OP-Payment-Trends_July-2021

    CO-OP-Payment-Trends_July-2021

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  • Fall Spending Predictions: Pent-up Demand Drives Back-to-School Shopping and the Return of Business Travel

    Fall Spending Predictions: Pent-up Demand Drives Back-to-School Shopping and the Return of Business Travel

    By Beth Phillips, CO-OP Director of Strategic Portfolio Growth and John Patton, CO-OP Senior Payments Advisor  As the summer winds down and cooler temperatures prevail, get ready for a busy...

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  • CO-OP Digital Card Issuance1:13

    CO-OP Digital Card Issuance

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  • CO-OP Advances its DE&I Mission Through New AACUC Sponsorship

    CO-OP Advances its DE&I Mission Through New AACUC Sponsorship

    Each of us brings unique experiences, beliefs, perspectives and skills to the workplace –and when all voices are heard within an organization, innovation happens.   This is a paradigm I have...

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  • Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Despite Rising Fraud Activity, Red Rocks CU Reduces Losses by 60%

    Consumers’ comfort with digital payments and online shopping has grown since the beginning of the COVID-19 pandemic. According to Forbes, e-Commerce has experienced a 146% increase year-over-year....

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  • CO-OP Insights Center - YOY Analysis1:28

    CO-OP Insights Center - YOY Analysis

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  • CO-OP Insights Center - Onboarding Analysis1:04

    CO-OP Insights Center - Onboarding Analysis

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  • To Sell or Not to Sell Your Card Portfolio, That Is the Question

    To Sell or Not to Sell Your Card Portfolio, That Is the Question

    Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by...

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  • CO-OP-Payment-Trends_June-2021

    CO-OP-Payment-Trends_June-2021

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  • Driving engagement and loyalty with digital card issuance - Idaho Central CU

    Driving engagement and loyalty with digital card issuance - Idaho Central CU

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  • Driving engagement and loyalty with digital card issuance - Idaho Central CU

    Driving engagement and loyalty with digital card issuance - Idaho Central CU

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  • Leveraging digital card issuance to put members at ease

    Leveraging digital card issuance to put members at ease

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  • Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    By Beth Phillips, CO-OP Director of Strategic Portfolio Growth and John Patton, CO-OP Senior Payments Advisor  As warmer weather sweeps across the country and it appears that a return to...

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  • Digital Technology Won’t Replace the Member Relationship

    Digital Technology Won’t Replace the Member Relationship

    But it will enhance your member interactions, enabling more personalized, meaningful experiences.  Although member interactions are becoming increasingly digital, that doesn’t...

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  • CO-OP-Payment-Trends_May-2021

    CO-OP-Payment-Trends_May-2021

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  • 40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    A long-standing CO-OP Financial Services employee reflects on the company’s growth, evolution, and innovations for credit unions over the years.

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