Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • THINK 19 Recap: Opportunity is Everywhere

    THINK 19 Recap: Opportunity is Everywhere

    Last week, over 800 credit union professionals convened in Miami Beach at THINK 19 to discuss the challenges and opportunities facing our industry. Over the course of three days we… The original...

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  • Your ATMs are Dispensing Miracles #ATMS4CMN

    Your ATMs are Dispensing Miracles #ATMS4CMN

    Wherever summer travels take you and your members, chances are you’ll be near one of CO-OP’s nearly 30,000 surcharge-free ATMs. To remind everyone just how convenient a go-everywhere ATM network…...

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  • Strengthening Our Vision of an Advanced Digital Ecosystem

    Strengthening Our Vision of an Advanced Digital Ecosystem

    by Bruce Dragt, Chief Product Officer My first six months at CO-OP as Chief Product Officer have been exciting to say the least. Even with two decades of experience in… The original article...

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  • Minding Your PAU: How 3 Key Metrics Drive Payments Growth

    Minding Your PAU: How 3 Key Metrics Drive Payments Growth

    Payments drive revenue, relationships, profitability and trust. Increasingly, they are the epicenter of your relationship with members as a key driver of preferred financial institution (PFI)...

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  • The Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers

    The Future Industry leaders of Tomorrow – Meet Our THINK 19 Crashers

    A few weeks back we announced that, for the second year in a row, CO-OP would be bringing the Crasher program to THINK 19 in partnership with Filene Research Institute… The original article The...

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  • Is it Time to Upgrade Your ATM Experience?

    Is it Time to Upgrade Your ATM Experience?

    Nearly a third of Americans visit the ATM at least once a week. Even after 50 years, ATMs continue to be an important self-service interaction between credit unions and members… The original...

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  • With Change Comes Opportunity

    With Change Comes Opportunity

    By Todd Clark, President/CEO Having just returned from CUNA’s GAC, I’m feeling energized and excited about the opportunities ahead for the credit union movement. The numbers speak for themselves....

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  • Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Striving for Balance – Voices from Female Leaders at CO-OP On International Women’s Day

    Today is International Women’s Day, a time to celebrate women’s achievements and this year’s theme #BalanceforBetter is aimed at raising awareness against bias. What does it mean to forge a… The...

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  • Putting Digital Partnership on Display at GAC 2019

    Putting Digital Partnership on Display at GAC 2019

    Next week 5,600 credit union professionals will converge at the CUNA GAC conference in Washington D.C. – an important event for our industry. While the movement is enjoying record levels… The...

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  • What are Chargebacks Costing You?

    What are Chargebacks Costing You?

    Every year, issuers and merchants deal with close to $31 billion in chargebacks and fraud disputes. But the real costs are actually much greater. Card chargebacks have become a growing… The...

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  • Join the New Class of THINK Crashers at THINK 19!

    Join the New Class of THINK Crashers at THINK 19!

    For the second year in a row, CO-OP and Filene are bringing The Cooperative Trust’s crasher program for young credit union professionals to the THINK conference. In addition to receiving… The...

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  • COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    COOPER Fraud Analyzer: Leveraging Data in the War on Fraud

    There’s no question that fighting fraud has become a top priority for credit unions. The problem is that most fraud mitigation tools and strategies are simply not evolving at the… The original...

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  • Co-Creation Councils Help Identify Pain Points, Drive Innovation

    Co-Creation Councils Help Identify Pain Points, Drive Innovation

    It’s been almost a year since the CO-OP Co-Creation Councils were launched to help shape the future of credit union products, services, and experiences. Comprised of leaders and innovators from…...

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  • 3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study

    3 Debit Trends to Watch in 2019 – Insights from Our Latest Debit Study

    This article previously appeared on CU Insight Debit cards remain one of the most frequently used forms of payment. 70 billion debit transactions take place each year in the U.S. alone. According...

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  • What Credit Unions Should Know about the UltraFICO Score

    What Credit Unions Should Know about the UltraFICO Score

    FICO is expected to roll out an additional type of score, the UltraFICO sometime in 2019. To learn what this means for borrowers and the credit unions that serve them,… The original article What...

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  • 4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown

    4 Must Reads: CUs Deliver Support to Members Impacted by Government Shutdown

    Credit unions across the nation have been rolling out support to members impacted by the government shutdown, which began on December 22nd. According to CU Today, nearly 800,000 federal employees…...

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  • Celebrating a Big Year of Growth, Digital Transformation and Delivery

    Celebrating a Big Year of Growth, Digital Transformation and Delivery

    By: Todd Clark, President/CEO, CO-OP Financial Services While now is the busiest time of year for our industry, it is also a time to reflect on our successes and challenges… The original article...

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  • 3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    According to Forbes Magazine, global revenue derived from artificial intelligence (AI) for enterprise applications is projected to grow at more than 52 percent annually, from “$1.62B in 2018 to...

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