Latest Insights

Welcome to CO-OP Insights! We hope you find something interesting to read, watch and share.

  • 2019 Holiday Shopping Results So Far: Members Spend More, Shift to Digital Channels

    2019 Holiday Shopping Results So Far: Members Spend More, Shift to Digital Channels

    The Thanksgiving holiday shopping weekend – Thanksgiving Day through Cyber Monday – has become the busiest time of year for U.S. retailers and consumers. This year nearly 190 million consumers…...

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  • COOPER Stops More Than $500,000 in Fraud Through Mix of Human Ingenuity and Tech

    COOPER Stops More Than $500,000 in Fraud Through Mix of Human Ingenuity and Tech

    by Ashley Town, Director of Fraud Management This article previously appeared on CU Insight Over several decades of testing and learning, the financial industry has determined the best way to…...

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  • Delivering an Integrated Member Experience Just Got Easier – Introducing the CO-OP Developer Portal

    Delivering an Integrated Member Experience Just Got Easier – Introducing the CO-OP Developer Portal

    As technology evolves at breakneck speed, Application Programming Interfaces (APIs) have become a powerful tool for integrating information, processes, and technology across an enterprise. A 2019...

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  • 5 Counterintuitive Take-a-ways for Credit Unions from Money 20/20

    5 Counterintuitive Take-a-ways for Credit Unions from Money 20/20

    At Money 20/20 USA in 2019, thousands of financial professionals gathered to discuss the future of money. CO-OP was onsite to help represent the credit union industry and measure our… The...

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  • What a Time for Our Industry

    What a Time for Our Industry

    By Todd Clark, President/CEO   Hi friends, In my opinion, right now is an exciting time for our industry and, particularly for our credit unions. I’ve heard a lot of… The original article What a...

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  • And the First THINK 20 Speaker is…

    And the First THINK 20 Speaker is…

    While every credit union is at a unique place in their digital transformation journey, all of us need the knowledge and tools to make the courageous choices required to seize… The original...

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  • How We Celebrated National Customer Service Week

    How We Celebrated National Customer Service Week

    This week was National Customer Service Week, an opportunity to celebrate the employees that work tirelessly every day to deliver a great service experience to our credit unions and their… The...

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  • Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    Meet the New Change Agents Bringing Fresh Perspectives to CO-OP

    As CO-OP continues to redefine our role as your payments and technology partner, we are constantly looking to bring in new leaders with a broad range of experience and perspectives.… The original...

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  • CardNav Expands across all CO-OP Debit and Credit Channels

    CardNav Expands across all CO-OP Debit and Credit Channels

    According to a recent study by OnDot conducted over a 6-month period, users of card controls and alerts saw a 60% decrease in fraud, a 54% increase in usage, and… The original article CardNav...

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  • 5 Winning Growth Strategies for a Digitally Transforming World

    5 Winning Growth Strategies for a Digitally Transforming World

    By Nish Modi, Group Owner, Integration Products A well-conceived digital transformation delivers growth opportunities on every front, allowing credit unions to connect with members and meet them...

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  • Now Members Can Navigate Their Children’s Finances – All From Their Smartphone

    Now Members Can Navigate Their Children’s Finances – All From Their Smartphone

    As millions of students head back to school, many are going with a credit or debit card in hand (some for the first time). Owning a card can be a… The original article Now Members Can Navigate...

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  • Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Bank Identification Numbers (BINs) are the first six digits on any credit, debit or prepaid card. Whenever a cardholder transacts, the BIN helps the merchant processor identify both the type… The...

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  • 5 Reasons Why Attending a CO-OP Roadshow Gets You Ahead of Industry Challenges

    5 Reasons Why Attending a CO-OP Roadshow Gets You Ahead of Industry Challenges

    Four incredible cities remain in CO-OP’s 2019 Roadshow tour: Chicago, Nashville, Houston and Washington, D.C. CO-OP Roadshows are designed to help you get ahead of the payment and fintech trends…...

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  • How I Choose a Credit Card: A Millennial’s Perspective

    How I Choose a Credit Card: A Millennial’s Perspective

    by Anil Sharma This article previously appeared on CU Insight When I was a kid, credit cards seemed like magic: just swipe this card, and you can have anything you… The original article How I...

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  • 4 Takeaways from the Equifax and Capital One Data Breaches

    4 Takeaways from the Equifax and Capital One Data Breaches

    Data breaches have been the talk of the financial industry over the last few weeks. Recently, Equifax announced it would pay out $700 million (through a mix of government fines,… The original...

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  • The Power of Payments

    The Power of Payments

    by Todd Clark, President/CEO Because it’s our business, we eat, sleep and breathe payments. Many of our credit union partners do, as well. But, is the same true for credit… The original article...

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  • The Results are in: How Did Credit Unions Perform on Amazon Prime Day 2019?

    The Results are in: How Did Credit Unions Perform on Amazon Prime Day 2019?

    Payments are the pathway to PFI status – it’s what we’re hearing all across the industry and what our members are signaling to us. Earlier this month, digital payments saw… The original article...

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  • Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    Amazon Prime Day is Coming: Will Your Card be Top of Wallet?

    From July 15th to 16th, consumers around the globe will flock to Amazon to take advantage of the digital retailer’s fifth-ever Prime Day. Promising a “two-day parade of epic deals,”… The original...

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  • 5 Must-Reads: What to Make of Facebook’s Libra Announcement

    5 Must-Reads: What to Make of Facebook’s Libra Announcement

    Earlier this week Facebook unveiled its plans to launch a new blockchain-based payments network called “Libra.” The announcement came after a lot of speculation over whether Facebook would be...

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  • Modernizing Member Service in the Digital Age

    Modernizing Member Service in the Digital Age

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