How We Celebrated National Customer Service Week

October 10, 2019 Co-op Solutions

This week was National Customer Service Week, an opportunity to celebrate the employees that work tirelessly every day to deliver a great service experience to our credit unions and their members.

The theme this year, “Every Experience Counts,” is a phrase that resonates throughout the CO-OP organization. We are proud to have a team that embraces the importance of good service at every level and that embodies our four core values:

  • Work as partners
  • Demonstrate excellence
  • Communicate openly and honestly
  • Champion change

This week, we asked our employees to recognize their colleagues throughout the organization that have demonstrated one or more these values in their work.
We received dozens of submissions, but here were a few of our favorites:


Gigi Burkett

Gigi Burkett
Supervisor – Des Moines, IA

Recognized by Karen Sandoval for: Championing Change

“Whenever someone comes over with an issue, Gigi stops what she’s doing to assist us and make sure our concerns are addressed. She is always pushing us to better ourselves.”


Nat Chomcherngpat

Nat Chomcherngpat
Marketing Programs Manager – Rancho Cucamonga, CA

Recognized by Edna Barron for: Demonstrating Excellence

“Nat is amazing to work with, she is always happy to help and her in-depth knowledge of the latest and greatest product updates is invaluable. A big thank you to her for providing us the tools needed to better serve our clients.”


Sandy Thompson

Sandy Thompson
Business Development Specialist – Fort Worth, TX

Recognized by Dee Brock for: Demonstrating Excellence

“Sandy is the first face our clients see when visiting our Contact Center. She is the best at making them feel welcome and assisting them every step of the way while here. She helps out in any capacity needed and always has a smile on her face. Thank you Sandy for all you do to make our center a success. You demonstrate excellence every day!!”


Chad Wierson

Chad Wierson
Manager, Technology Deliver & Support – Grimes, IA

Recognized by John Goering for: Championing Change

“I have worked with Chad many times on new initiatives around process improvement, client service improvements, etc. He can be counted on to find the best solution even if it means changes for him or his team. He’s great at simply finding the best way.”


Congratulations to all of our outstanding employees – your willingness to go the extra mile defines our mission of “people helping people” and truly makes a difference in the lives of those around you.


Delivering exceptional member service is the pathway to building long-term trust. Discover how to create powerful service experiences from your Contact Center in our latest whitepaper, “Modernizing Member Service: Proven Strategies for the Digital Age.”

Modernizing Member Service

The original article How We Celebrated National Customer Service Week can be found on Insight Vault.

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