Insight Vault

The official CO-OP Financial Services Blog

  • 5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    Next week is Money2020 and members of the CO-OP leadership team will be onsite to gather ideas and insight on innovation and the future of money and banking. Innovation isn’t… The original...

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  • Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    It is truly a great time to be a credit union. October 18th is International Credit Union (ICU) Day; In this 70th year of celebrating the global credit union movement… The original article...

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  • 5 Must-Reads: Helping Your Members Overcome Their Debt

    5 Must-Reads: Helping Your Members Overcome Their Debt

    Interest rates are up. Personal credit is exploding. In this environment of rising debt, there are pitfalls to be sure – but also new opportunities for credit unions.  As the… The original...

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  • The Results are In: How to Use Member Journey Data to Drive Growth & Retention

    The Results are In: How to Use Member Journey Data to Drive Growth & Retention

    There are many reasons to seek a clearer understanding of your members’ experience. Here’s one that really counts: while 80 percent of CEOs surveyed by Bain & Company believed they… The original...

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  • National Cyber Security Awareness Month: Stronger Security Begins with Us

    National Cyber Security Awareness Month: Stronger Security Begins with Us

    By John Buzzard, Industry Fraud Specialist for CO-OP October is “National Cyber Security Awareness Month” (NCSAM) and to honor the spirit of awareness and education I recently sat down with… The...

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  • How Did You Celebrate Customer Service Appreciation Week?

    How Did You Celebrate Customer Service Appreciation Week?

    Last week was Customer Service Appreciation Week, a time to not only reflect on what it means to provide excellent member service but also to shine a light on the employees… The original article...

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  • José Andrés and Seth Godin Will Headline THINK 19

    José Andrés and Seth Godin Will Headline THINK 19

    The first speakers announced for THINK 19 in Miami, May 6 to 9, are marketing guru Seth Godin and chef and humanitarian José Andrés. Both are exemplars of turning change… The original article...

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  • 5 Must-Reads: Using AI to Build Better Member Connections

    5 Must-Reads: Using AI to Build Better Member Connections

    Not only is artificial intelligence (AI) in its many forms going to be part of your future: It’s already being deployed at a surprising pace throughout financial services. 76 percent… The...

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  • Are you Empowering Your Members in the Fight Against Fraud?

    Are you Empowering Your Members in the Fight Against Fraud?

    Fraudsters stole more than $16.8 billion from 16.7 million U.S. consumers in 2017, according to Javelin Strategy & Research. With payments shifting to online and mobile channels as well as… The...

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  • 5 Must-Reads: Time to Upgrade Your Payments Experience?

    5 Must-Reads: Time to Upgrade Your Payments Experience?

    Thinking of payments as “experiences” is relatively new. Five years ago, no one would have thought of handing a card to a retail cashier as paradigm-shattering – or memorable in… The original...

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  • How Eagle Community CU Harnessed the Power of Social Media for Good

    How Eagle Community CU Harnessed the Power of Social Media for Good

    Eagle Community Credit Union decided to participate in the CO-OP Financial Services-Yoobi 2018 National Back-to-School Backpack Drive to give back to their community – but discovered they also...

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  • CO-OP Roadshows Chart the Progress of Credit Union Digital Transformation

    CO-OP Roadshows Chart the Progress of Credit Union Digital Transformation

    THINK 18 marked the official start of the “Race to Excellence” and the acceleration of the credit union movement through digital transformation. Since that time, credit unions have been making…...

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  • 5 Must-Reads: One Year after Equifax, Cybersecurity Steps Up

    5 Must-Reads: One Year after Equifax, Cybersecurity Steps Up

    A year has passed since the infamous Equifax breach led to 140 million Americans having their financial information stolen by hackers. In 2017 financial services firms fell victim to 3… The...

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  • Plan Ahead: 5 Tips to Prep for a Natural Disaster

    Plan Ahead: 5 Tips to Prep for a Natural Disaster

    September is National Preparedness Month and the perfect time for credit unions to reflect on ways to prepare for when natural disasters strike. 2017 was a record year for natural… The original...

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  • 5 Must-Reads: Fraudsters Have Improved – Have We?

    5 Must-Reads: Fraudsters Have Improved – Have We?

    There’s no question about it: Fraudsters are getting better. They’re faster, more resourceful and they are using better technology. Think back five or ten years at how fraud used to… The original...

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  • 4 Must-Reads: Is that Change in Your Wallet?

    4 Must-Reads: Is that Change in Your Wallet?

    Mobile wallets, mobile payments and the security they require were all in the news this week, which is a welcome development. Growth in mobile payments may be global, but it… The original article...

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  • School’s In! Join the Yoobi Backpack Bundle Drive by September 1st

    School’s In! Join the Yoobi Backpack Bundle Drive by September 1st

    There is still time to help students in need gear up for a new school year through the Yoobi Back to School Backpack Bundle Drive. CO-OP and Yoobi are partnering… The original article School’s...

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  • 5 Must-Reads: Digital Disruption Won’t Wait for You

    5 Must-Reads: Digital Disruption Won’t Wait for You

    A story from outside the credit union/payments industry captured our attention this week. Wired editor (and THINK 18 alum) Nick Thompson’s interview with Mario Schlosser, cofounder of Oscar...

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  • 5 Must Reads: The ROI On Financial Wellness

    5 Must Reads: The ROI On Financial Wellness

    This week had us thinking about all the ways credit unions improve lives in their communities – especially as California’s raging wildfires prompted Patelco Credit Union, Members 1st Credit...

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  • COOPER Fraud Analyzer Launches into Pilot Testing

    COOPER Fraud Analyzer Launches into Pilot Testing

    Like the consumers they target, fraudsters are becoming more digitally-savvy – and this dynamic is creating new security challenges for financial institutions everywhere. Fraudsters are now...

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