Insight Vault

The official CO-OP Financial Services Blog

  • BIN Attacks Are Rising: Here’s How Your Credit Union Can Fight Back Against Card Fraud

    BIN Attacks Are Rising: Here’s How Your Credit Union Can Fight Back Against Card Fraud

    By Nicole Reyes, Director of Fraud Prevention, CO-OP Financial Services When it comes to preventing card fraud, issuers need all the help they can get. Fortunately, credit unions have access… The...

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  • Leveraging the New World of Subscription Services for Portfolio Growth

    Leveraging the New World of Subscription Services for Portfolio Growth

    From streaming services to meal kits, subscriptions are big business these days.  According to a 2021 survey, 61 million Americans have at least one retail subscription service. Based on an...

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  • What Your Credit Union Can Do to Prevent Losses as P2P Fraud Continues to Rise

    What Your Credit Union Can Do to Prevent Losses as P2P Fraud Continues to Rise

    At CO-OP’s recent FraudBuzz webinar, participants identified person-to-person (P2P) fraud as the #1 payment fraud trend to watch. And it’s no wonder. With the popularity of easy-to-use,...

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  • Reduce Fraud and Boost Member Experience with CO-OP Resolution Center

    Reduce Fraud and Boost Member Experience with CO-OP Resolution Center

    We’re all buying online these days. Ecommerce and digital purchases have exploded, with consumers purchasing everything from groceries and clothing, to household items and entertainment online.  ...

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  • Why Using a Single Card Processor Pays for Credit Unions

    Why Using a Single Card Processor Pays for Credit Unions

    The payment landscape is changing rapidly, and today’s members have more choices than ever before.  Building a Primary Financial Relationship (PFR) with your members is about giving them all the...

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  • “National Customer Service Week” Takes Place Every Week at CO-OP

    “National Customer Service Week” Takes Place Every Week at CO-OP

    For more than 30 years, National Customer Service Week has kicked off the month of October by celebrating excellence in customer service. For CO-OP Financial Services, working with our credit...

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  • When It Comes to Member Service, Every Experience Counts

    When It Comes to Member Service, Every Experience Counts

    By Carrie Stapp, Vice President of Integrated Marketing and Commercialization for CO-OP Financial Services In celebration of National Customer Service Week, we would like to recognize all...

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  • 2021 Holiday Spending Predictions: Prepare Now for an Early Shopping Season

    2021 Holiday Spending Predictions: Prepare Now for an Early Shopping Season

    Retailers are looking forward to the gift of an early and lucrative holiday shopping season this year. Credit unions should gear up now to help their members enjoy a pleasant… The original...

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  • Making Member Connections That Matter With CO-OP’s 2022 Product Roadmap

    Making Member Connections That Matter With CO-OP’s 2022 Product Roadmap

    Today, credit union members have virtually unlimited choice in the financial services they use.   They can patch together solutions from any number of providers to meet their daily, personalized...

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  • How an Installment Payment Program Helps Credit Unions Compete

    How an Installment Payment Program Helps Credit Unions Compete

    Thanks in part to the rise of eCommerce and digital payments during the pandemic, Buy Now, Pay Later (BNPL) offerings are popping up everywhere, from big banks to retailers. While consumers enjoy...

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  • Why Credit Unions Can’t Forget About Branch Banking

    Why Credit Unions Can’t Forget About Branch Banking

    Even as consumers express their increased comfort with digital banking, the biggest financial institutions are doubling down on branch network investments. Most recently, Chase secured its place...

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  • Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Preparing for 8-Digit BINs: A Checklist for Credit Unions

    Effective with their April 15, 2022 releases, Visa and MasterCard will begin supporting 8-digit issuing BINs in accordance with the forthcoming migration from 6-digit to 8-digit issuer...

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  • Why Employee Engagement Matters For Credit Union Growth

    Why Employee Engagement Matters For Credit Union Growth

    When employees are engaged, companies thrive – and lack of engagement comes at a cost.   Industry research published by TechJury reveals that companies with a high level of employee engagement are...

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  • Fall Spending Predictions: Pent-up Demand Drives Back-to-School Shopping and the Return of Business Travel

    Fall Spending Predictions: Pent-up Demand Drives Back-to-School Shopping and the Return of Business Travel

    By Beth Phillips, CO-OP Director of Strategic Portfolio Growth and John Patton, CO-OP Senior Payments Advisor  As the summer winds down and cooler temperatures prevail, get ready for a busy...

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  • CO-OP Advances its DE&I Mission Through New AACUC Sponsorship

    CO-OP Advances its DE&I Mission Through New AACUC Sponsorship

    Each of us brings unique experiences, beliefs, perspectives and skills to the workplace –and when all voices are heard within an organization, innovation happens.   This is a paradigm I have...

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  • To Sell or Not to Sell Your Card Portfolio, That Is the Question

    To Sell or Not to Sell Your Card Portfolio, That Is the Question

    Building a robust credit card portfolio is integral to credit union health and growth. Credit cards represent three out of every four loan accounts, outpacing other loan product acquisitions by...

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  • Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    Summer Spending Expected to Heat Up: How Credit Unions Can Win with a Member-Centric Payments Strategy

    By Beth Phillips, CO-OP Director of Strategic Portfolio Growth and John Patton, CO-OP Senior Payments Advisor  As warmer weather sweeps across the country and it appears that a return to...

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  • Digital Technology Won’t Replace the Member Relationship

    Digital Technology Won’t Replace the Member Relationship

    But it will enhance your member interactions, enabling more personalized, meaningful experiences.  Although member interactions are becoming increasingly digital, that doesn’t...

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  • 40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    40 Years of CO-OP Innovation: Looking Back and Looking Ahead

    A long-standing CO-OP Financial Services employee reflects on the company’s growth, evolution, and innovations for credit unions over the years.

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  • Happy Pride Month!

    Happy Pride Month!

    June is Pride Month, and while Pride celebrations may look a little different for some this year, the message remains the same. The reason we celebrate Pride is to demonstrate… The original...

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