Insight Vault

The official CO-OP Financial Services Blog

  • 3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    3 Ways AI and Machine Learning Can Boost Your Card Portfolio

    According to Forbes Magazine, global revenue derived from artificial intelligence (AI) for enterprise applications is projected to grow at more than 52 percent annually, from “$1.62B in 2018 to...

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  • The Numbers are in: How and Where Members Spent During Black Friday Weekend

    The Numbers are in: How and Where Members Spent During Black Friday Weekend

    Like most consumers, credit union members are increasingly shifting to online channels to shop for the holidays. That’s according to an analysis of CO-OP credit union members’ credit and debit…...

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  • Meet the Two New Change Agents to Join CO-OP’s Executive Team

    Meet the Two New Change Agents to Join CO-OP’s Executive Team

      Last week we were thrilled to welcome Bruce Dragt and Cheryl Middleton Jones to CO-OP as our new Chief Product Officer and Chief People Officer, respectively. Both experienced change… The...

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  • How to Address Member Concerns About the Marriott Breach

    How to Address Member Concerns About the Marriott Breach

    If your members have stayed at a Starwood hotel in recent years, they were most likely impacted by the recent Marriott data breach. Earlier today, Marriott announced that the guest… The original...

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  • 4 Must-Reads: Omni-Channel Payments Surge This Holiday Season

    4 Must-Reads: Omni-Channel Payments Surge This Holiday Season

    It’s the season of spending, and already records are being set on the e-commerce side of the scale. Beyond the dollars being transacted – and debt being accrued  – the… The original article 4...

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  • Holiday shopping safety tips to share with your members

    Holiday shopping safety tips to share with your members

    This article previously ran on CUInsight Millions of U.S. shoppers are about to launch an all-out assault within the next few weeks as the 2018 holiday shopping season kicks off. According… The...

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  • Are Your ATMs Prepared for the Windows 10 Migration?

    Are Your ATMs Prepared for the Windows 10 Migration?

    In just a little over a year from now, on January 14, 2020, Microsoft will no longer support Windows 7, the operating system that drives 400,000 ATMs in the U.S.… The original article Are Your...

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  • For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    For #GivingTuesday, We Are Extending Our Best THINK Offer Yet

    #GivingTuesday is just around the corner, a global day of giving fueled by the power of social media and collaboration. Celebrated in the U.S. on the Tuesday following Thanksgiving,...

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  • 4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    4 Strategies to Stay Top-of-Wallet During Black Friday and Beyond

    The holidays are the biggest time of year for consumer spending. Between Black Friday, Cyber Monday and Small Business Saturday, credit unions will see a huge spike in spending among… The...

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  • 5 Fraud Trends to Watch During the Holidays

    5 Fraud Trends to Watch During the Holidays

    Holiday 2018 spending could reach $1 trillion, according to PWC research. While retailers and financial providers look at the number and see dollar signs, unfortunately so do fraudsters. Last...

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  • 4 Must-Reads: What Does Member Loyalty Look Like in the Digital Age?

    4 Must-Reads: What Does Member Loyalty Look Like in the Digital Age?

    Member loyalty has always been the promise and mission of the credit union movement. While this has traditionally been achieved through a mix of exceptional service, personalized attention and...

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  • 7 Payments and Technology Trends to Watch in 2019

    7 Payments and Technology Trends to Watch in 2019

    Change is happening at an unprecedented rate within payments. Part of that is fueled by emerging technologies, but a lot of it has to do with the shift in consumer… The original article 7...

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  • 6 Must-Reads: Are Small Businesses Your Next Big Opportunity?

    6 Must-Reads: Are Small Businesses Your Next Big Opportunity?

    According to the J.D. Power 2018 U.S. Small Business Banking Satisfaction Study, only 37% of small business banking customers say their bank appreciates their business and just 32% say their… The...

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  • CO-OP Yoobi Campaign Delivers Over 1,000 Backpacks and Supplies to Communities in Need

    CO-OP Yoobi Campaign Delivers Over 1,000 Backpacks and Supplies to Communities in Need

    The CO-OP Yoobi Backpack Bundle Drive completed its second successful year: 20+ credit unions nationwide delivered over 1,000 backpacks and financial literacy kits to schools and communities in...

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  • Missed Money20/20 last week? Here’s a quick recap on what credit unions should know

    Missed Money20/20 last week? Here’s a quick recap on what credit unions should know

    Last week, members of CO-OP’s leadership team traveled to the Money20/20 conference in Las Vegas to discover and discuss the latest trends shaping the future of money. It was a… The original...

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  • Optimizing Your Debit Portfolio: Q&A with Dr. Kathy Snider

    Optimizing Your Debit Portfolio: Q&A with Dr. Kathy Snider

    The U.S. debit card market accounts for approximately 70 billion transactions worth over $2 trillion in dollar value. Even as the payments industry undergoes rapid changes, debit remains the...

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  • 4 Must Reads: Has Digital Changed Marketing Forever?

    4 Must Reads: Has Digital Changed Marketing Forever?

    Marketing to your members and potential members in the age of omni-channel banking is becoming increasingly challenging for credit unions. Not only are you competing with hundreds of other...

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  • 5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    5 Must-Reads: 5 Innovations That Will Impact Your Credit Union

    Next week is Money2020 and members of the CO-OP leadership team will be onsite to gather ideas and insight on innovation and the future of money and banking. Innovation isn’t… The original...

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  • Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    Celebrating Record Membership Growth and a Shared Vision on International Credit Union Day

    It is truly a great time to be a credit union. October 18th is International Credit Union (ICU) Day; In this 70th year of celebrating the global credit union movement… The original article...

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  • 5 Must-Reads: Helping Your Members Overcome Their Debt

    5 Must-Reads: Helping Your Members Overcome Their Debt

    Interest rates are up. Personal credit is exploding. In this environment of rising debt, there are pitfalls to be sure – but also new opportunities for credit unions.  As the… The original...

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