Insight Vault

The official CO-OP Financial Services Blog

  • 5 Must-Reads: See How We Grow!

    5 Must-Reads: See How We Grow!

    A double-digit increase in card purchases and a return to prerecession highs in credit card usage spell one thing: growth. See how the numbers play out below, along with a… The post 5 Must-Reads:...

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  • 3 Ways to Build Better Member Experiences

    3 Ways to Build Better Member Experiences

    This article previously appeared on CUinsight. “Wow, what a great experience.” Those five words should be at the top of members’ minds after every interaction with their credit union. Whether…...

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  • Demystifying Machine Learning

    Demystifying Machine Learning

    In 1959, Arthur Samuel defined machine learning as a “field of study that gives computers the ability to learn without being explicitly programmed.” No, wait – Did I just type… The post...

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  • Machine Learning: Lessons From 5 Forward-Thinking Companies

    Machine Learning: Lessons From 5 Forward-Thinking Companies

    From self-driving cars to online retailers that remember – and respond to – your every keystroke, machine learning is deeply embedded in today’s consumer landscape. In fact, smart technologies,...

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  • 5 Must-Reads: Products that Change Your Life

    5 Must-Reads: Products that Change Your Life

    Not to aim too high with our headline, but this week had us thinking about innovations that have life-changing potential. From the visionary perspectives of Guy Kawasaki to the key… The post 5...

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  • RANSOMWARE THREAT MAKING YOU ‘WANNACRY’? 5 WAYS TO EASE THE PAIN

    RANSOMWARE THREAT MAKING YOU ‘WANNACRY’? 5 WAYS TO EASE THE PAIN

    Nearly every cyber threat expert agrees we haven’t seen the end of the WannaCry ransomware attack. Having thwarted the intrusion detection systems of global companies like FedEx, the biggest...

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  • THINK 17 ATTENDEES HEAD BACK TO THE OFFICE. WHAT NOW?

    THINK 17 ATTENDEES HEAD BACK TO THE OFFICE. WHAT NOW?

    This week, attendees of the most transformative THINK conference ever are heading back to the office. What actionable steps to digital transformation explored in New York City at THINK 17… The...

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  • 5 Must-Reads: Easy Security Hacks and More

    5 Must-Reads: Easy Security Hacks and More

    Security is never easy, but this week we’re thinking about how we all might make it a little easier. From relatively cost-effective security “hacks” to one-second EMV transactions, here are… The...

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  • Navigating a Digital Transformation Journey

    Navigating a Digital Transformation Journey

    If you’ve been following THINK 17 – and even if you haven’t – adapting your credit union to a new digital reality is likely to be top of mind. In… The post Navigating a Digital Transformation...

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  • THINK 17: The Digital Transformation Journey Has Begun

    THINK 17: The Digital Transformation Journey Has Begun

    It may be the third day of the THINK 17 conference, but it is “day 1” in New York City. That’s how Amazon CEO Jeff Bezos insists his company will… The post THINK 17: The Digital Transformation...

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  • Get CO-OP’s New Quarterly Magazine for CU Thinkers

    Get CO-OP’s New Quarterly Magazine for CU Thinkers

    A new opportunity for inspiration-hungry credit union leaders makes its debut this week at CO-OP’s THINK 17 conference. THINK Review, a quarterly magazine, focuses on the big ideas and trends…...

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  • 5 Must-Reads: Fighting Fraud with AI

    5 Must-Reads: Fighting Fraud with AI

    More coverage on the expanding reach of artificial intelligence: This week we take a look at how AI is being deployed in financial services, especially as it relates to fraud.… The post 5...

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  • The THINK Conference Turns 10!

    The THINK Conference Turns 10!

    Next week, for the 10th time, CO-OP will host the credit union industry’s most transformative conference. THINK 17 will not only introduce new ideas about bringing your credit union into… The...

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  • THINK is Almost Here. Are You Ready?

    THINK is Almost Here. Are You Ready?

    This article previously ran on CUInsight.com. Four days. One city. Hundreds of thought leaders. Hosted in New York City, THINK 17 combines inspiring ideas with applicable takeaways you can use…...

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  • Out with Skimming, In with Shimming?

    Out with Skimming, In with Shimming?

    By Ashley McAlpine, Fraud Prevention Manager, CO-OP Financial Services This article previously ran on CUInsight.com. Skimming horror stories are nothing new. Tales of consumers unwittingly...

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  • 5 Must-Reads: Is AI for Payments Smart?

    5 Must-Reads: Is AI for Payments Smart?

    It’s coming. Artificial intelligence isn’t around the corner: As Time Magazine reports, for 5 percent of us, it’s sitting at our desks. As AI makes inroads in the payments space,… The post 5...

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  • 6 Ways to Help Ensure Members’ Security

    6 Ways to Help Ensure Members’ Security

    To hack an online account, you need a password. Wrong. Today’s tech-savvy hackers have found a way around the pesky task of hunting down login credentials – using cookies. In… The post 6 Ways to...

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  • 5 Must-Reads: Apple Pay’s Piece of the Pie

    5 Must-Reads: Apple Pay’s Piece of the Pie

    This week there are conflicting perspectives on who might be winning the wallet wars. The data is fascinating – and proof that sometimes you can find statistics to back up… The post 5 Must-Reads:...

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  • Want Interchange? Look to Mobile Payment Apps

    Want Interchange? Look to Mobile Payment Apps

    This article previously ran on CUInsight.com. As more incentives and rewards solutions become available to the market, competition among debit and credit card issuers is increasing. According to a...

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  • Where Will CO-OP’s Security Roadmap Take Us in 2017?

    Where Will CO-OP’s Security Roadmap Take Us in 2017?

    Fighting fraud is one of the biggest challenges credit unions face right now. CO-OP has developed a four-part roadmap for 2017 to help clients mitigate fraud and reduce false positives.… The post...

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