Insight Vault

The official CO-OP Financial Services Blog

  • Strategic THINKing in the COVID-19 Era – Two Virtual Events to Help You Build a Growth-Mindset

    Strategic THINKing in the COVID-19 Era – Two Virtual Events to Help You Build a Growth-Mindset

    While life in the era of COVID-19 continues to change by the week, credit unions must be prepared to meet their members’ needs now and next. That is why CO-OP… The original article Strategic...

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  • Transforming Credit Union Operations for an Uncertain Future

    Transforming Credit Union Operations for an Uncertain Future

    The ongoing COVID-19 crisis is placing enormous pressure on credit union operations. Members are facing historic job losses and economic hardship, just as the low interest rate environment is...

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  • The Case for One-Time Passcodes: Is Your Digital Wallet Offering Maximized?

    The Case for One-Time Passcodes: Is Your Digital Wallet Offering Maximized?

    Spurred by health concerns and the rapid shift from brick-and-mortar to online shopping, digital wallet usage has surged in the time of COVID-19. As of May, the payment card portfolios… The...

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  • 3 Members, 3 Financial Outcomes: How COVID-19 is Impacting Members Differently

    3 Members, 3 Financial Outcomes: How COVID-19 is Impacting Members Differently

    By Bruce Dragt, Chief Product Officer This article previously appeared on CUinsight.com While not a single one of us has been insulated from the effects of COVID-19, the financial impact… The...

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  • Celebrating Pride Month

    Celebrating Pride Month

    June marks the 50th anniversary of Pride Month, a time to celebrate the LGBTQ+ members within our communities and to commit to creating a more diverse, inclusive and tolerant society.… The...

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  • 5 Quick Takeaways from THINK Virtual Power Lunch: “Navigating COVID-19 Payments Trends”

    5 Quick Takeaways from THINK Virtual Power Lunch: “Navigating COVID-19 Payments Trends”

    At last week’s THINK Virtual Power Lunch, experts from CO-OP and Accenture dove deep into the current state of payments and how it may change over the coming months as… The original article 5...

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  • CO-OP Statement About Racial Injustice

    CO-OP Statement About Racial Injustice

    People helping people is the mission of the credit union movement. As a company built by, created for, and in service to all credit unions, we embody this mission. Against… The original article...

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  • How 11 Industry-Leading Credit Unions Have Responded to COVID-19

    How 11 Industry-Leading Credit Unions Have Responded to COVID-19

    Leading a credit union – or any organization – has perhaps never been more difficult than with the onset of the COVID-19 pandemic. And, in the case of credit unions,… The original article How 11...

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  • Fraudulent Unemployment Claims are on the Rise – Here’s How to Protect Your CU

    Fraudulent Unemployment Claims are on the Rise – Here’s How to Protect Your CU

    With new unemployment claims reaching an estimated 40 million through the first 10 weeks of the COVID-19 crisis, a sophisticated criminal ring has targeted overwhelmed state unemployment programs...

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  • 4 Member Lifestyle Changes to Leverage During and Post-COVID-19

    4 Member Lifestyle Changes to Leverage During and Post-COVID-19

    As daily life under COVID-19 continues to change, credit unions should prepare for long-term changes to member behavior. With members taking to new banking channels and adjusting their spending...

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  • What is the “Curbside Delivery” Model for Credit Unions?

    What is the “Curbside Delivery” Model for Credit Unions?

    This article previously appeared on CUInsight.com By Dr. Kathy Snider, Group Owner Engage Products Since much of the country shut down to minimize the spread of COVID-19, businesses of all… The...

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  • Two Credit Unions Demonstrate the Power of Shared Branching Amid COVID-19

    Two Credit Unions Demonstrate the Power of Shared Branching Amid COVID-19

    While members have been confined to their homes over the last several weeks, many still want and need convenient access to in-branch and ATM services. And while many credit unions… The original...

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  • Lifting Up Employees: CO-OP Forms New Diversity, Equity and Inclusion Council

    Lifting Up Employees: CO-OP Forms New Diversity, Equity and Inclusion Council

    As companies grapple with how to maintain their culture while supporting their employees (many of whom are now working remotely) during COVID-19, now may be the right time to consider… The...

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  • 5 BOLD Takeaways from THINK 20 Virtual for Thriving Beyond COVID-19

    5 BOLD Takeaways from THINK 20 Virtual for Thriving Beyond COVID-19

      On Thursday, May 7th, CO-OP hosted the first-ever THINK 20 Virtual – an all-digital conference that brought together over 2,000 credit union professionals for six hours of intelligence sharing...

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  • Working Remote: Coping with COVID-19 in Positive Ways

    Working Remote: Coping with COVID-19 in Positive Ways

    By Sumeet Alvarez, Sr. Marketing Coordinator Before this whole COVID-19 situation, my daily routine was flawless. I’m talking: lather, rinse, repeat – knowing what to expect, and being ready for…...

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  • Introducing #CREDITUNIONHEROES – Recognizing the COVID-19 Heroes in the CU Movement

    Introducing #CREDITUNIONHEROES – Recognizing the COVID-19 Heroes in the CU Movement

    Each of us knows at least one “credit union hero” – someone in the credit union industry that has exemplified the spirit of “people helping people” over the last few… The original article...

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  • Combating Card Not Present Fraud During COVID-19

    Combating Card Not Present Fraud During COVID-19

    Enticed by the ease and convenience of eCommerce, consumers have been moving their purchase activity online for years. This trend has only accelerated during the COVID-19 pandemic, as workplace...

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  • How COVID-19 is Strengthening Contactless Payment Adoption Among Members

    How COVID-19 is Strengthening Contactless Payment Adoption Among Members

    As members confront increasing concerns around physical POS transactions, they are adopting contactless and mobile wallet payments at a growing rate. With all signs indicating this growth may last...

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  • Accelerating Your Next: Introducing The CU Strategic Investment Assessment Powered by CO-OP and backed by EY NextWave

    Accelerating Your Next: Introducing The CU Strategic Investment Assessment Powered by CO-OP and backed by EY NextWave

    By Samantha Paxson, Chief Experience Officer “Build, buy or partner? Invest in new technology or update legacy systems? Prioritize payments or lending? Grow membership by casting a wider net or…...

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  • Stimulus Checks are Coming: Three Ways to Support Your Members

    Stimulus Checks are Coming: Three Ways to Support Your Members

    When the Treasury Department made the announcement last week that federal stimulus relief checks would begin rolling out to millions of Americans, credit unions and banks reported unprecedentedly...

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