There’s never been a more critical time to examine the credit union model. That’s why, once again, we’re bringing you a brand new THINK experience, transforming our industry-renowned in-person conference into a complimentary, content-rich 4-part virtual series designed to help you rethink everything:
- How to best serve your members today
- How to turn powerful data into hyper-personalized experiences
- How to leverage the unrealized power of payments
- How to uncover unique ways to measure P&L and propel growth
Watch: CO-OP CXO Samantha Paxson Shares a Closer Look at Our THINK Virtual Series
4 Virtual Events Designed Around Your Credit Union’s Unique Needs
This year, our THINK Virtual event series will unpack credit union member and consumer needs through the lens of a brand new member research study conducted by CO-OP and EY. Attendees will receive exclusive content and insights from the study and hear from industry experts and distinguished change agents already incorporating these strategies into their business transformation.
Here’s a quick look at the schedule of THINK Virtual events we have in store this year:
TUESDAY, April 13 at 11 a.m. PT: Rethink what drives your P&L to unleash future growth
Get a first look at new member research study into what’s driving Primary Financial Relationships today and hear insights from others who have mastered customer-centricity and the business of experience. Attendees will receive a copy of the executive summary from the research.
Featured Speakers:
- Steven Kotler, futurist and best selling author of Art of the Impossible
- Todd Clark, CO-OP President/CEO
- Samantha Paxson, CO-OP Chief Experience Officer
- Jean Chatzky, Financial Journalist, CEO and Founder HerMoney Media
- Tiffany Doty, CO-OP SVP of Client Relations
- Karen Spires, Partners FCU Chief Financial Officer
- Nikhil Lele, EY Principal, Digital Transformation Leader, Banking & Capital Markets
Access the on-demand recording here.
Tuesday, May 25 at 10 a.m. PT: Rethink your service model: exceeding expectations at every moment.
To be successful at the business of Member Experience, it’s time to rethink our service model. Through the lens of proprietary research, we’ll discuss how shifting consumer expectations and a digital and remote preference requires meeting members where they are in a holistic, connected way. Owning micro-moments along with milestones. Member lifestyles as well as life stages.
Hear from:
- Noah Kerner, CEO of Acorns and Co-Founder of Say
- Jean Chatzky, Financial Journalist, CEO and Founder HerMoney Media
- Tim Greene, VP of Innovation, Elements FCU
- Dean Michaels, Chief Strategy Officer, CO-OP Financial Services
- Samantha Paxson, Chief Experience Officer, CO-OP Financial Services
- Bruce Dragt, Chief Product Officer, CO-OP Financial Services
- Hubert Joly, Former Chairman & CEO of Best Buy; Author, The Heart of Business – Leadership Principles for the Next Era of Capitalism; Senior Lecturer at Harvard Business School
Access the on-demand recording here.
Tuesday, July 27 at 11 a.m. PT: Rethink data: turning insights into personalized experiences
We’ll share how intelligently investing in data insights and a modern payments infrastructure coupled with dedication to member empathy pays off. So you’ll readily (and efficiently) be there for every key member moment now and in the future.
Guest Speakers:
- Jin Zhang, Director of Engineering, Facebook
- Scott Rabe, VP Digital Development, Spokane Teachers Credit Union
- Heidi Hawkes, Member Relationship Manager, Town & Country Federal Credit Union
- Nish Modi, SVP, Group Product Manager, CO-OP Financial Services
- Beth Philips, Director, Strategic Portfolio Growth, CO-OP Financial Services
- Francesca Gino, Author, behavioral scientist, Harvard Business School professor
- Jean Chatzky, Financial Journalist, CEO and Founder HerMoney Media
- Samantha Paxson, Chief Experience Officer, CO-OP Financial Services
Access the on-demand recording here.
Tuesday, November 9 at 11 a.m. PT: Rethink your operations: how to maximize the power of payments
How empathetically you serve your members is directly tied to the focus of your operations and your success. Learn how making the pivot to becoming a modern payments platform is necessary to own members’ digital lifestyles. And how an ecosystem of orchestration, vendor integration, microservices, and cloud-based architecture can remove the obstacles to getting you there.
Guest Speakers:
- Jean Chatzky, Financial Journalist, CEO and Founder HerMoney Media
- Samantha Paxson, CO-OP Chief Experience Officer
- Nick Calcanes, CO-OP Chief Operating Officer
- Tiffany Doty, SVP, Client Relations, CO-OP Financial Services
- Others to be announced soon – stay tuned!
We hope you’ll join us and thousands of other growth-oriented credit union executives as together we rethink everything!
For more information, please visit: https://co-opthink.org/events/think-21/
The original article World-Renowned Experts. Unmatched Insights. Rethink Everything During Our 4-Part THINK Virtual Series can be found on Insight Vault.
