Added Service Part of Credit Union’s Emphasis on Digital-First Member Experiences
RANCHO CUCAMONGA, California – Coastal Credit Union has expanded its already close partnership with Co-op Solutions, adding Co-op Digital Card Issuance for debit and credit cards as part of an emphasis on digital-first for enhanced member experiences.
Co-op Digital Card Issuance is part of Co-op’s ongoing commitment to creating connected solutions that deepen credit union-member engagement through modern payments experiences. Once implemented, card credentials will be issued directly through the credit union’s mobile app or online banking system, enabling the member to add the card to their digital wallet. The member will then be able to begin using the card within minutes.
We need to be best-in-class in every respect and working with Co-op will enable us to continue to advance our member service while shifting to digital solutions,” said Chuck Purvis, President/CEO of Coastal. “Co-op Digital Card Issuance will enhance the member experience in a variety of ways, including the convenience of a shortened replacement card window and increased levels of reliability and security.”
In addition to Digital Card Issuance, Coastal renewed its relationship with Co-op for services that include Full-Service Credit, Debit and PIN transaction processing; ATM Driving; full member support via Co-op Contact Center; and CardNav by Co-op, a card controls and alerts application. “All of these services are aimed at a smooth member experience as well as fraud prevention, detection and resolution, which is integral to a best-in-class member experience,” said Purvis
Based in Raleigh, North Carolina, Coastal (www.coastal24.com) is the second largest credit union in the state, with $4.7 Billion in assets and more than 309,000 members. The credit union operates 23 branches, serving primarily a 16-county area in central North Carolina.
“We are building on a relationship with Co-op Solutions that extends back many years,” said Purvis. “We work closely with them to stay relevant in the payments and card space. And, Co-op facilitates a large portion of our member experience initiatives, which is a process of continuous improvement.
“We appreciate the commitment to partnership Coastal maintains with Co-op,” said Matt Kardell, Chief Revenue Officer for Co-op. “Digital Card Issuance solves real problems for both credit unions and cardholders. When a card is lost, so too is the opportunity to engage with that member. Payments is the path to primary financial relationships, and Digital Card Issuance will help Coastal maintain its daily, even hourly touchpoints with their cardholding members.
For more information on the Co-op ecosystem of financial technology products and services visit www.co-opfs.org/Solutions.