Co-op’s Fully-Managed Program Designed to Help Credit Unions Stay Top-of-Wallet with Members
RANCHO CUCAMONGA, California – TTCU Federal Credit Union has expanded its partnership with Co-op Solutions, entering into a new agreement for Full-Service Credit processing and related products and services within the Co-op payments ecosystem.
Co-op Full-Service Credit combines analytics, fraud reduction, risk management and loyalty in a highly integrated, fully-managed card processing solution. TTCU was already a participating institution in the Co-op Shared Branch network heading into the agreement.
“We have had a great working relationship with Co-op for a long time,” said Cassie Mangold, Vice President, Lending Services for TTCU. “When we reviewed our needs going forward for credit processing, Co-op had really good references on their service levels and commitment to clients. We wanted to stick with a provider that is credit union-centric and we know Co-op to be extremely dedicated in that area.”
“We want to get our cards into as many members’ hands as possible, and to do that requires superior service,” said Mangold. “We need efficient and timely help on things like dispute resolution, in addition to basic transaction processing, which Co-op will provide. We also see Co-op helping us to stay abreast of payments technology trends so we can stay top-of-wallet with our members.”
Based in Tulsa, Oklahoma, TTCU (www.ttcu.com) was founded in 1934. It is the largest credit union based in Tulsa and the second largest credit union in Oklahoma. With $2.5 billion in assets, TTCU serves more than 142,000 members.
“The key word in our decision is partnership – we were looking for a provider that’s really on our team to help us excel and bring out the most in our products and services,” said Mangold. “We want the best possible financial outcomes for our members, and Co-op can help us fulfill that.”
“Payments are driving primary financial relationships today,” said Matt Kardell, Chief Revenue Officer for Co-op Solutions. “We are proud to work with TTCU as it positions itself for the future of payments, and help them service the fast-evolving needs and preferences of today’s digital-first members.”